RMGMG
Rochelle Mc Gear Mc Gear

1 reviews | Active since Feb 2019

07 Sept 2026, 15:17

PACKAGE NEVER RECEIVED

I took out an Isabella Garcia contract in March 2026. My first installment was deducted on the 1st of April 332.00 . I have never received the package I called them to inform them in June i didn't receive the package. They send me a final demand letter, as I reverse my debit order every month, as I have informed them numerous time I will not be paying for something I did not get. I called them 3 times last week and they have been telling me to wait 10 to 14 working days as they have to investigate, but yet on of their agents called me for a new package ... and they also tried to take 445 from my bank account. I will not be paying for something i didn't get, I want my money back they can keep their make and perfume ... It is unfair towards me that i have to occur bank charges every month or move my money to a different account and still occur bank charges for unpaid debit order.... Isabella Garicia I am fedup !!! PLEASE GIVE ME BACK MY MONEY AND **** OFF !!! ACCORDINGTO THEM THE PACKAGE WAS DELIVERD IN CITRUSDAL MY GOD LORD I LIVE IN OUDTSHOORN

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Replies (6)
RMGMG
Rochelle Mc Gear Mc Gear's update08 Sept 2026, 12:14
Reviewer Update
So according to iSABELLA GARICA THE PACKAGE WAS DELIVERD TO MY HOME AND WORK ADDRESS, PLEASE JUST CACEL YOUR CONTRACT AND REFUND ME MY MONEY
RMGMG
Rochelle Mc Gear Mc Gear's update08 Sept 2026, 12:18
Reviewer Update
I am not willing to go through this debat if i say i didnt get it i didnt and i dont want anything for isabella garcia any more please refund my money and leave me alone
RMGMG
Rochelle Mc Gear Mc Gear's update08 Sept 2026, 15:05
Reviewer Update
They ask me to contact them if i do require futher assistance but the I cant get hold of the cosultant, I called spoke to someone who said they would arrange for a call back!!! no call back ALL I WANT IS MY MONEY ISABWLLA GARCIA !!!!
Isabella Garcia
Isabella Garcia's reply08 Sept 2026, 17:38
Official
Dear Rochelle,
 
 Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
 
 Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
 
 Wishing you a wonderful day ahead.
 
 Warmest regards,
 
Ashley Deacon
 Client Care Administrator
 Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za
RMGMG
Rochelle Mc Gear Mc Gear's update09 Sept 2026, 04:26
Reviewer Update
Isabella Garcia I dont wamt your vouchers and i also domt want your products it dries out mu face any way. Please just refund me my money!! I WANT AN ****IN ANSWER BU 12 NOON TODAY PLEASE DONT TRY TO BRIBE ME BY SENDING ME PRODUCTS I WANT MY MONEY BACK YOU ACCUSED ME OF LYING SO PLEASE RETURN MY MONEY
Isabella Garcia
Isabella Garcia's reply09 Sept 2026, 12:36
Official
Dear Rochelle,

Thank you for bringing your concerns to our attention.

We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.

Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.

Warmest regards,

Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za