1 reviews | Active since Feb 2019
PACKAGE NEVER RECEIVED
I took out an Isabella Garcia contract in March 2026. My first installment was deducted on the 1st of April 332.00 . I have never received the package I called them to inform them in June i didn't receive the package. They send me a final demand letter, as I reverse my debit order every month, as I have informed them numerous time I will not be paying for something I did not get. I called them 3 times last week and they have been telling me to wait 10 to 14 working days as they have to investigate, but yet on of their agents called me for a new package ... and they also tried to take 445 from my bank account. I will not be paying for something i didn't get, I want my money back they can keep their make and perfume ... It is unfair towards me that i have to occur bank charges every month or move my money to a different account and still occur bank charges for unpaid debit order.... Isabella Garicia I am fedup !!! PLEASE GIVE ME BACK MY MONEY AND **** OFF !!! ACCORDINGTO THEM THE PACKAGE WAS DELIVERD IN CITRUSDAL MY GOD LORD I LIVE IN OUDTSHOORN
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Ashley Deacon
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
