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alicia C

1 reviews | Active since Oct 2021

29 Nov 2022, 08:38

Over charge

Very unhappy customer I love their products but for the pass two months thy have been debating over the amount they should

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Replies (3)
Isabella Garcia
Isabella Garcia's reply30 Nov 2022, 15:47
Official
Dear Alicia,

I hope you are a lovely day!

Thank you for bringing your complaint to our attention. We do appreciate your feedback!

We have tried to discuss the matter with you this afternoon over the phone, however we do understand that you are currently busy and cannot speak with us at the moment, therefore please expect an email from me in which we will be addressing the matter.

Looking forward to helping you.
Warm Regards,
 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 

aC
alicia C's update01 Dec 2022, 23:06
Reviewer Update
I'm still awaiting an email it's been 24hrs now since un response or tried to call as u advised however as a customer I'm starting to lose faith once again I will say I love ur products but to debt two months before debt date and more then what should have been taken Iv been in touch with ur people but yet no one is actually doing anything to the fact that Iv be come very unhappy with this service
Isabella Garcia
Isabella Garcia's reply02 Dec 2022, 11:44
Official
Dearest Alicia

I trust you are well and having a good day.

We have tried to discuss the matter with you again today, however, we do understand that you are currently busy and cannot speak with us at the moment.

Would it please be possible to advise if the email sent on Wed 2022/11/30 15:52 perhaps went to your spam folder? As I would love to resolve the matter for you urgently.

I trust you will have a lovely afternoon.

Kind regards 
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za