SA
Saleha A

1 reviews | Active since Mar 2013

19 Nov 2018, 11:07

Outstanding Customer service

My mother was an ambassador for Isabella Garcia and she received her 8 months supply on 1 October 2018. She subsequently passed away on 29 October 2018. I called Isabella Garcia sometime in November to inform them of this and tell them that I would like to pay for the products and cancel my mum as an ambassador. I spoke to a consultant by the name of Juanita Lombard. Juanita together with Isabella have been nothing but absolutely amazing. She very kindly and sympathetically informed me that all I need to do is forward the death certificate to her and everything will be canceled and that we could keep the products. Juanita left me speechless and in tears. It was so nice to know that I am dealing with a company who is not just out there to make money but who genuinely care about their clients and their well being. Client interaction is definitely done with the heart n it's not about the money. I am absolutely touched and apart from the amazing products you offer I would certainly recommend people to them because of the outstanding customer service. Thank you again Isabella and Juanita for being so wonderful. Juanita received the death certificate this morning and confirmed cancelation. I hope that your product continues to prosper and grow in the years to come.

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Replies (2)
SA
Saleha A's update19 Nov 2018, 11:15
Reviewer Update
Not forgetting to mention that Juanita also immediately shared her personal details with me as I was not able to send the death certificate immediately. She did this to avoid me going through the process of having to explain myself to another consultant and going through the emotional stress again once I have the death certificate. I also received constant support and kind words from her. I was offered help and support in the future as well which I believe Isabella will true to their word. Thanks again.
Isabella Garcia
Isabella Garcia's reply19 Nov 2018, 12:08
Official
Dearest  Saleha,

I hope that you are well this morning.

Firstly, I would like to extend my sincere condolences to you and your family for the loss of your Mother. May The Almighty grant you ease in this trying time.

I would also like to thank you for your gracious and noble words about Juanita Lombard and Isabella Garcia. We are very pleased to know that you have been assisted with compassion and friendliness that embodies the Isabella Garcia family.

We hope that you have a blessed week further!

With Love,

Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za