EM
Elmarie M
1 reviews | Active since Dec 2019
08 Dec 2025, 13:38
Orders
Placed a order, nearly 3 weeks no communication as to where my order is, no email replies , contact number not working, no social media response
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Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
08 Dec 2025, 19:14Dear Elmarie,
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally apologise from the bottom of my heart for the inconvenience and frustration this situation has caused you. It truly saddens me that we fell short of your expectations, as you are such a valued member of the Isabella Garcia family.
Please know that your experience matters deeply to us, and your feedback is invaluable in helping us improve our service and ensure that this does not happen again.
I have arranged for your products to be delivered to you as a matter of urgency. They are currently with our courier, and I will personally follow up to ensure that they reach you as soon as possible. Your satisfaction and delight mean the world to us, and we are committed to making your beauty journey with us a wonderful and seamless one.
Thank you so much for your patience, understanding, and continued trust in us.
Wishing you a truly lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally apologise from the bottom of my heart for the inconvenience and frustration this situation has caused you. It truly saddens me that we fell short of your expectations, as you are such a valued member of the Isabella Garcia family.
Please know that your experience matters deeply to us, and your feedback is invaluable in helping us improve our service and ensure that this does not happen again.
I have arranged for your products to be delivered to you as a matter of urgency. They are currently with our courier, and I will personally follow up to ensure that they reach you as soon as possible. Your satisfaction and delight mean the world to us, and we are committed to making your beauty journey with us a wonderful and seamless one.
Thank you so much for your patience, understanding, and continued trust in us.
Wishing you a truly lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply08 Dec 2025, 19:14
Official
Dear Elmarie,
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally apologise from the bottom of my heart for the inconvenience and frustration this situation has caused you. It truly saddens me that we fell short of your expectations, as you are such a valued member of the Isabella Garcia family.
Please know that your experience matters deeply to us, and your feedback is invaluable in helping us improve our service and ensure that this does not happen again.
I have arranged for your products to be delivered to you as a matter of urgency. They are currently with our courier, and I will personally follow up to ensure that they reach you as soon as possible. Your satisfaction and delight mean the world to us, and we are committed to making your beauty journey with us a wonderful and seamless one.
Thank you so much for your patience, understanding, and continued trust in us.
Wishing you a truly lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally apologise from the bottom of my heart for the inconvenience and frustration this situation has caused you. It truly saddens me that we fell short of your expectations, as you are such a valued member of the Isabella Garcia family.
Please know that your experience matters deeply to us, and your feedback is invaluable in helping us improve our service and ensure that this does not happen again.
I have arranged for your products to be delivered to you as a matter of urgency. They are currently with our courier, and I will personally follow up to ensure that they reach you as soon as possible. Your satisfaction and delight mean the world to us, and we are committed to making your beauty journey with us a wonderful and seamless one.
Thank you so much for your patience, understanding, and continued trust in us.
Wishing you a truly lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za