LM
Lindy M
1 reviews | Active since Mar 2025
12 Feb 2026, 13:11
Order that was delayed for 3months after canceling, I was called that was delivered, at home no one 😕
02 December 2026...i was called by @Isabella Garcia agent, I fell in love with their products, guess what? Until February 2026.. I was still waiting for my order, 06 February 2026, I called lucky enough call was picked because they never answered.. Canceled my order, I even got cancelation message, I was called one of the agents will call me, no call till I was called by Courier that is at my address to deliver 🤔... Why do you have to deliver something that was canceled? ðŸ˜Isabella you are so ***********, I hate this company to the core... Please I need my refund.. I need my money nonsense pay back my money... I will be everywhere in your social media platforms, until you pay my money.... *******
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Isabella Garcia's replyOfficial
12 Feb 2026, 16:02Dear Lindy,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter has been fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter has been fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Feb 2026, 16:02
Official
Dear Lindy,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter has been fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter has been fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za