Order Not Received After 2 Months

I placed my skincare and makeup order in early February, and the payment was deducted on 27 February. Shortly afterwards, I received an email stating that my order had been cancelled. This was extremely confusing, so I contacted your team. I was then told that the makeup I ordered had not been added and that you were also unable to dispatch my skincare products. After multiple calls, I was eventually assured that my products would be sent. However, today is 27 March, and I have still not received anything—yet a second debit order was processed today. It has now been nearly two months, and I am paying for products I do not have. In March, I received a call informing me that I would be given a R700 voucher as an apology for the inconvenience. A month has passed, and I still have not received it. When I followed up, I was told that no voucher is showing on your system. As a first‑time client, this has been an extremely disappointing experience. I would not recommend going through this amount of frustration just to receive skincare and makeup products. Had I known this would be the outcome, I would have purchased alternative products elsewhere.