SM
Shonisani M
1 reviews | Active since Oct 2020
04 Dec 2025, 18:51
Order not delivered nor communication regarding order
I got a referral from one of my friends to try your products so on the 25th of November 2025 I placed an order and made an immediate EFT payment which I got an email confirming that payment was received and I should expect my order to arrive in 4-6 working days which I waited for patiently but there has not been any communication regarding when will I receive my order so I sent 2 emails still with no response regarding my query today is the 4th of December 2025. Am honestly disappointed as I was looking forward to a lovely relationship at this point it's either you let me know when I can expect my order or just refund me.
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Isabella Garcia's replyOfficial
05 Dec 2025, 08:51Dear Shonisani,
I hope you are well, and thank you sincerely for the lovely conversation we shared today. I truly appreciate the trust and time you so kindly offered.
Please accept my heartfelt apologies for the delay in your delivery. It saddens me that this caused any frustration, especially as you are such a valued member of the Isabella Garcia family. We never want you to feel let down, and I am truly sorry that this was your experience.
As mentioned, our recent system upgrade unfortunately resulted in minor technical challenges and delays in communication. Your patience and understanding during this time have meant so much to us, and we are committed to ensuring this is resolved swiftly.
I am pleased to confirm that your parcel is now with our courier and has been prioritised for urgent delivery. We are closely monitoring its progress to ensure it reaches you as quickly as possible. Should you have any questions or need further assistance, I am here and more than happy to help.
Thank you once again for your patience, kindness, and trust. It remains an honour to support you on your beauty journey, and we look forward to delighting you with both our products and our care.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
I hope you are well, and thank you sincerely for the lovely conversation we shared today. I truly appreciate the trust and time you so kindly offered.
Please accept my heartfelt apologies for the delay in your delivery. It saddens me that this caused any frustration, especially as you are such a valued member of the Isabella Garcia family. We never want you to feel let down, and I am truly sorry that this was your experience.
As mentioned, our recent system upgrade unfortunately resulted in minor technical challenges and delays in communication. Your patience and understanding during this time have meant so much to us, and we are committed to ensuring this is resolved swiftly.
I am pleased to confirm that your parcel is now with our courier and has been prioritised for urgent delivery. We are closely monitoring its progress to ensure it reaches you as quickly as possible. Should you have any questions or need further assistance, I am here and more than happy to help.
Thank you once again for your patience, kindness, and trust. It remains an honour to support you on your beauty journey, and we look forward to delighting you with both our products and our care.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Isabella Garcia's reply05 Dec 2025, 08:51
Official
Dear Shonisani,
I hope you are well, and thank you sincerely for the lovely conversation we shared today. I truly appreciate the trust and time you so kindly offered.
Please accept my heartfelt apologies for the delay in your delivery. It saddens me that this caused any frustration, especially as you are such a valued member of the Isabella Garcia family. We never want you to feel let down, and I am truly sorry that this was your experience.
As mentioned, our recent system upgrade unfortunately resulted in minor technical challenges and delays in communication. Your patience and understanding during this time have meant so much to us, and we are committed to ensuring this is resolved swiftly.
I am pleased to confirm that your parcel is now with our courier and has been prioritised for urgent delivery. We are closely monitoring its progress to ensure it reaches you as quickly as possible. Should you have any questions or need further assistance, I am here and more than happy to help.
Thank you once again for your patience, kindness, and trust. It remains an honour to support you on your beauty journey, and we look forward to delighting you with both our products and our care.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
I hope you are well, and thank you sincerely for the lovely conversation we shared today. I truly appreciate the trust and time you so kindly offered.
Please accept my heartfelt apologies for the delay in your delivery. It saddens me that this caused any frustration, especially as you are such a valued member of the Isabella Garcia family. We never want you to feel let down, and I am truly sorry that this was your experience.
As mentioned, our recent system upgrade unfortunately resulted in minor technical challenges and delays in communication. Your patience and understanding during this time have meant so much to us, and we are committed to ensuring this is resolved swiftly.
I am pleased to confirm that your parcel is now with our courier and has been prioritised for urgent delivery. We are closely monitoring its progress to ensure it reaches you as quickly as possible. Should you have any questions or need further assistance, I am here and more than happy to help.
Thank you once again for your patience, kindness, and trust. It remains an honour to support you on your beauty journey, and we look forward to delighting you with both our products and our care.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International