1 reviews | Active since Nov 2017
Order done on 29th Jan STILL not received on 2 March
I did an order on the 29th January for a birthday present for a friend. 2 weeks later I sent an email because I had not got the order yet (by this time, my friend's birthday was gone already). When I didn't get a response to my mail, I phoned. The lady on the phone said she would esculate the query to the Online dept as that is where the issue is. A week later, no reply, so I send another email, then I get a reply email saying that my query will be closed as resolved if I don't reply within 48 hours and put 1 infront of my subject line if the query is urgent - 17th of February, and I still don't have the birthday present for my friend for the 6th of Feb...... - so I reply and put a 1 in the beginning of the subject line. A week goes by, and I still have not heard from Isabella Garcia, so again I phone, only to be told the enquiry will be esculated to the online dept as that is where the issue is and also because I am now highly irritable, she will send through to management. It's now a week later and I have STILL not heard from them!!!!!
Thank you for taking the time to share your experience with us. I sincerely apologise for the ongoing frustration and disappointment you have experienced regarding your order. I completely understand how upsetting it must have been not to have the birthday present for your friend delivered on time, despite your multiple attempts to follow up.
Please know that this is not reflective of the level of service we strive to provide at Isabella Garcia. Your experience has been escalated as a priority, and we are actively investigating what caused these repeated delays. We are also exploring all possible exceptions to ensure your matter is resolved as swiftly as possible.
I truly appreciate your patience thus far, and I want to assure you that your concern is being treated with the utmost urgency. I will personally follow up and keep you informed until we have a satisfactory resolution.
Once again, please accept my sincerest apologies for the inconvenience caused. Your feedback is invaluable, and we are committed to ensuring this does not happen again.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience with us. I sincerely apologise for the ongoing frustration and disappointment you have experienced regarding your order. I completely understand how upsetting it must have been not to have the birthday present for your friend delivered on time, despite your multiple attempts to follow up.
Please know that this is not reflective of the level of service we strive to provide at Isabella Garcia. Your experience has been escalated as a priority, and we are actively investigating what caused these repeated delays. We are also exploring all possible exceptions to ensure your matter is resolved as swiftly as possible.
I truly appreciate your patience thus far, and I want to assure you that your concern is being treated with the utmost urgency. I will personally follow up and keep you informed until we have a satisfactory resolution.
Once again, please accept my sincerest apologies for the inconvenience caused. Your feedback is invaluable, and we are committed to ensuring this does not happen again.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za