Order cancellation.

Dear Gugulethu, 

 I hope you are having a lovely day! 

Thank you for bringing your complaint to our attention we appreciate your feedback. 
  
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. I have also sent you an email and will proceed to contact you.

 Please note that we have taken steps to rectify the situation and it will be dealt with internally. 
 
 We wish you the absolute best on your skincare journey going forward. 

 Warm Regards,
    
 Andri Olivier
 Client Care Assistant Manager
 Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za