1 reviews | Active since Oct 2021
Ongoing Issues with Service and Product Delivery
I’ve been a loyal customer of this company for over 10 years, but sadly, the longer I stay, the worse the service gets. If it's not constant calls pushing products I don’t need, it's changes to my payment terms without my consent.
This time, I’ve been without products for over two months. My complaints about this have been ignored, and instead, they attempted to secure extra payments from me. Left with no choice, I had to find an alternative at a local store, and I’ve actually found Garnier to be a better substitute.
Despite these issues, I decided to stay with the company. Yet, my latest order, supposedly due more than two weeks ago, is still nowhere to be seen. When I called, I received no explanation for the delay—just a vague promise that it would arrive next week.
I’m now left wondering if they’ll debit my account for products I still don’t have. This will definitely be my last order with them, as I’m beyond tired of the poor service and constant issues.
I trust this message finds you feeling radiant and truly appreciated.
Thank you for reaching out and sharing your concerns with us. Your feedback is incredibly valuable, and I want you to feel assured that we are here to make every experience you have with Isabella Garcia truly exceptional.
Please accept my heartfelt apologies for any distress or inconvenience you may have experienced on your skincare journey with us. It saddens me deeply that we fell short of your expectations, and I can only imagine how disappointing this must have been. Our goal is for every client to feel a sense of joy and excitement when receiving their Isabella Garcia products, and I am truly sorry that this wasn’t the case for you.
Rest assured, I have made all the necessary arrangements we discussed over the phone to address this situation swiftly and thoroughly.
I look forward to resolving this for you and ensuring your journey with us is once again filled with care, joy, and satisfaction.
Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I trust this message finds you feeling radiant and truly appreciated.
Thank you for reaching out and sharing your concerns with us. Your feedback is incredibly valuable, and I want you to feel assured that we are here to make every experience you have with Isabella Garcia truly exceptional.
Please accept my heartfelt apologies for any distress or inconvenience you may have experienced on your skincare journey with us. It saddens me deeply that we fell short of your expectations, and I can only imagine how disappointing this must have been. Our goal is for every client to feel a sense of joy and excitement when receiving their Isabella Garcia products, and I am truly sorry that this wasn’t the case for you.
Rest assured, I have made all the necessary arrangements we discussed over the phone to address this situation swiftly and thoroughly.
I look forward to resolving this for you and ensuring your journey with us is once again filled with care, joy, and satisfaction.
Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za