1 reviews | Active since Feb 2026
Ongoing issue with parcels & no response
I am extremely frustrated with the lack of service and communication from Isabella Garcia.
I have once again received another parcel yesterday, despite having sent numerous emails trying to resolve this matter. None of my emails have been acknowledged or responded to.
What is most concerning is that money continues to be deducted, yet there is no communication, no explanation, and no resolution from their side. Receiving repeated parcels without consent, while payments continue and emails are ignored, is completely unacceptable.
I am requesting: • Immediate contact and a proper response • A clear explanation of why this is happening • Confirmation that further charges will stop • A resolution to this ongoing issue
I would strongly advise others to be cautious until this matter is properly addressed.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we aim to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to personally follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please feel free to respond directly to my email. Your satisfaction is our priority, and we are committed to ensuring this matter is fully resolved.
Once again, I extend my heartfelt apologies for the inconvenience and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we aim to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to personally follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please feel free to respond directly to my email. Your satisfaction is our priority, and we are committed to ensuring this matter is fully resolved.
Once again, I extend my heartfelt apologies for the inconvenience and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za