LM
Liz M

1 reviews | Active since Oct 2019

28 Oct 2019, 19:41

ONCE YOU BUY FROM ISABELLA GARCIA THEY DO NOT ACCEPT NO FOR AN ANSWER

Be aware that once you buy a product from this company, they refuse to let you go. I cancelled my monthly order with them after I was retrenched in May 2019. I settled the outstanding amount and again informed them that I am unemployed and not able to continue receiving their products. The proof of Payment was acknowledged.

A short while later I received an email and an sms informing me that if I do not contact them telephonically, they will automatically start the debit order again. I phoned the number provided. After explaining my situation to them once again and informing them that I had cancelled in writing by means of an email, the person I spoke to again told me that they do not accept email cancellations and I have to cancel telephonically. However, I needed to phone again at a later stage to speak to someone else who was not available at that time. How bizarre!!

They just do not accept no for an answer. Today they once again tried to deliver their parcel to me and I assume they will now again try to deduct the payment from my banking account. What part of I no longer want or need or can afford your products do you not understand?

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Replies (1)
Isabella Garcia
Isabella Garcia's reply29 Oct 2019, 08:26
Official
Dear Elizabeth,

I trust that you are well.

Kindly be advised that I have tried contacting you on cell number provided regarding your complaint  but to no avail unfortunately.

Please provide me with a suitable time for me to contact you via email so that I may assist you further.

I look forward to hearing from you.

Warm regards,

Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za