SG
Sphiwe G
1 reviews | Active since Jan 2025
26 Feb 2025, 08:35
Not true to their word
So a friend sent them my number so recruit me as an "ambassador " for the brand. Got a call from the agents and they explained that I will be debited a certain amount monthly upon receiving my "specially" made for me products. It's been a month since that call. I haven't received any products, yet they had the nerve to deduct from my account. Also when I try to call them, on the number on the website, it says service unavailable
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Isabella Garcia's replyOfficial
26 Feb 2025, 10:06 Dear Sphiwe,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
I appreciate your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent an email to follow up, so everything is in place as promised.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
I appreciate your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent an email to follow up, so everything is in place as promised.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply26 Feb 2025, 10:06
Official
Dear Sphiwe,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
I appreciate your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent an email to follow up, so everything is in place as promised.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
I appreciate your openness in allowing me to clarify our processes and procedures. Please accept our sincere apologies for any misunderstanding, and rest assured that I have made all the necessary arrangements as we discussed. I have also sent an email to follow up, so everything is in place as promised.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za