lM
lerato M
1 reviews | Active since Feb 2015
04 Dec 2025, 05:08
Not impressed at all
Isabella Garcia doesn't keep to their word, I was told that I would get my skin care box after the 1st debit order. I am now on my 3rd and to date,nothing has been delivered. Can I please get my money back because I am also struggling to get assistance on the phone... not impresses at all because your consultant was very nice on the phone
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Replies (1)
Isabella Garcia's replyOfficial
04 Dec 2025, 10:58Dear Lerato,
I hope you’re having a lovely day.
It was such a joy speaking with you today! Thank you for taking the time to connect with me and for the trust you’ve placed in us — it truly means so much.
I want to sincerely apologise for the delay with your delivery. I feel deeply for any frustration this may have caused, as you are such a cherished member of the Isabella Garcia family. We never want you to feel disappointed, and I am genuinely sorry that this has been your experience.
As I mentioned, our recent system transition brought a few unexpected technical hiccups, which caused these minor delays. Your patience and understanding during this time are truly appreciated, and we are fully committed to making this right.
I’m delighted to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Please remember, I’m always here for any questions or support you may need — your experience with us matters deeply.
Thank you again for your warmth, patience, and continued trust. Clients like you are the heart of Isabella Garcia, and it’s an absolute honour to be part of your beauty journey.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re having a lovely day.
It was such a joy speaking with you today! Thank you for taking the time to connect with me and for the trust you’ve placed in us — it truly means so much.
I want to sincerely apologise for the delay with your delivery. I feel deeply for any frustration this may have caused, as you are such a cherished member of the Isabella Garcia family. We never want you to feel disappointed, and I am genuinely sorry that this has been your experience.
As I mentioned, our recent system transition brought a few unexpected technical hiccups, which caused these minor delays. Your patience and understanding during this time are truly appreciated, and we are fully committed to making this right.
I’m delighted to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Please remember, I’m always here for any questions or support you may need — your experience with us matters deeply.
Thank you again for your warmth, patience, and continued trust. Clients like you are the heart of Isabella Garcia, and it’s an absolute honour to be part of your beauty journey.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Dec 2025, 10:58
Official
Dear Lerato,
I hope you’re having a lovely day.
It was such a joy speaking with you today! Thank you for taking the time to connect with me and for the trust you’ve placed in us — it truly means so much.
I want to sincerely apologise for the delay with your delivery. I feel deeply for any frustration this may have caused, as you are such a cherished member of the Isabella Garcia family. We never want you to feel disappointed, and I am genuinely sorry that this has been your experience.
As I mentioned, our recent system transition brought a few unexpected technical hiccups, which caused these minor delays. Your patience and understanding during this time are truly appreciated, and we are fully committed to making this right.
I’m delighted to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Please remember, I’m always here for any questions or support you may need — your experience with us matters deeply.
Thank you again for your warmth, patience, and continued trust. Clients like you are the heart of Isabella Garcia, and it’s an absolute honour to be part of your beauty journey.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you’re having a lovely day.
It was such a joy speaking with you today! Thank you for taking the time to connect with me and for the trust you’ve placed in us — it truly means so much.
I want to sincerely apologise for the delay with your delivery. I feel deeply for any frustration this may have caused, as you are such a cherished member of the Isabella Garcia family. We never want you to feel disappointed, and I am genuinely sorry that this has been your experience.
As I mentioned, our recent system transition brought a few unexpected technical hiccups, which caused these minor delays. Your patience and understanding during this time are truly appreciated, and we are fully committed to making this right.
I’m delighted to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Please remember, I’m always here for any questions or support you may need — your experience with us matters deeply.
Thank you again for your warmth, patience, and continued trust. Clients like you are the heart of Isabella Garcia, and it’s an absolute honour to be part of your beauty journey.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za