YB
Yolandie B
1 reviews | Active since Sept 2018
04 Mar 2026, 11:32
NOT HAPPY
I've been with them for a so long... Ended my membership with them 31Jan 2026... This morning they deducted twice the amount... Tried two phone them numerous times today but no answer
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Replies (1)
Isabella Garcia's replyOfficial
04 Mar 2026, 13:14Dear Yolandie,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been addressed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been addressed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Mar 2026, 13:14
Official
Dear Yolandie,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been addressed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been addressed and confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring this matter is resolved to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za