LvdW
Lynette van der Westhuizen
1 reviews | Active since Aug 2022
17 Oct 2025, 09:32
Not allowed to cancel?
I am experiencing ridiculous obstacles in trying to cancel. I emailed my intention to cancel 2 months before the final date. Was finally contacted by a consultant yesterday and confirmed my cancelation request multiple times during the conversation. I had to take a call for work and asked the consultant to hold or call back. She cut the call and haven't called again. I tried to call on the number she phoned from but the number is unavailable. I tried to phone your office, but the number is out of order.
I am expecting confirmation of my cancelation ASAP.
Regards
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Replies (1)
Isabella Garcia's replyOfficial
17 Oct 2025, 10:01Dear Lynette,
I hope your day has been lovely!
Thank you for bringing your concern to our attention on Hello Peter. I sincerely apologize for the frustration and inconvenience you have experienced in trying to cancel your order.
Kindly note that our contact line, ***, is currently unavailable as we are in the process of transitioning to our new system. During this brief period, we are, however, fully reachable via email at ***.
I can confirm that Amukelani has already made all the necessary arrangements with you this morning
On behalf of Isabella Garcia, please accept our sincerest apologies for the delays and any inconvenience caused. We take immense pride in delivering exceptional service, and your trust means the world to us.
At Isabella Garcia, we view customer service as both a privilege and a responsibility. Should you have any further inquiries, requests, or feedback, I am personally here to assist you in any way I can.
Wishing you a wonderful day ahead, filled with positivity!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope your day has been lovely!
Thank you for bringing your concern to our attention on Hello Peter. I sincerely apologize for the frustration and inconvenience you have experienced in trying to cancel your order.
Kindly note that our contact line, ***, is currently unavailable as we are in the process of transitioning to our new system. During this brief period, we are, however, fully reachable via email at ***.
I can confirm that Amukelani has already made all the necessary arrangements with you this morning
On behalf of Isabella Garcia, please accept our sincerest apologies for the delays and any inconvenience caused. We take immense pride in delivering exceptional service, and your trust means the world to us.
At Isabella Garcia, we view customer service as both a privilege and a responsibility. Should you have any further inquiries, requests, or feedback, I am personally here to assist you in any way I can.
Wishing you a wonderful day ahead, filled with positivity!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Oct 2025, 10:01
Official
Dear Lynette,
I hope your day has been lovely!
Thank you for bringing your concern to our attention on Hello Peter. I sincerely apologize for the frustration and inconvenience you have experienced in trying to cancel your order.
Kindly note that our contact line, ***, is currently unavailable as we are in the process of transitioning to our new system. During this brief period, we are, however, fully reachable via email at ***.
I can confirm that Amukelani has already made all the necessary arrangements with you this morning
On behalf of Isabella Garcia, please accept our sincerest apologies for the delays and any inconvenience caused. We take immense pride in delivering exceptional service, and your trust means the world to us.
At Isabella Garcia, we view customer service as both a privilege and a responsibility. Should you have any further inquiries, requests, or feedback, I am personally here to assist you in any way I can.
Wishing you a wonderful day ahead, filled with positivity!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope your day has been lovely!
Thank you for bringing your concern to our attention on Hello Peter. I sincerely apologize for the frustration and inconvenience you have experienced in trying to cancel your order.
Kindly note that our contact line, ***, is currently unavailable as we are in the process of transitioning to our new system. During this brief period, we are, however, fully reachable via email at ***.
I can confirm that Amukelani has already made all the necessary arrangements with you this morning
On behalf of Isabella Garcia, please accept our sincerest apologies for the delays and any inconvenience caused. We take immense pride in delivering exceptional service, and your trust means the world to us.
At Isabella Garcia, we view customer service as both a privilege and a responsibility. Should you have any further inquiries, requests, or feedback, I am personally here to assist you in any way I can.
Wishing you a wonderful day ahead, filled with positivity!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za