SC
Seatile C
1 reviews | Active since Feb 2025
15 Jan 2026, 13:21
Nonsense
I placed an order in October. They have been deducting on my account for 3 months an amount of R330 but I have not received my order..
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
15 Jan 2026, 15:48Dear Seatile,
I am truly sorry for the frustration and inconvenience you’ve experienced with your order. Please accept my sincerest apologies — this is not the standard of service we strive to provide.
Your order was dispatched on 28 November 2025, but the courier faced delivery difficulties, and it was returned to us. Due to a recent system migration and the festive period, there was an unforeseen delay in resending it.
You are a highly valued client, and it is important to us to restore your trust. I have followed up on your order via email and will ensure it is urgently processed so that it reaches you without further delay.
Thank you for your patience and understanding. We are committed to making this right and ensuring your satisfaction.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I am truly sorry for the frustration and inconvenience you’ve experienced with your order. Please accept my sincerest apologies — this is not the standard of service we strive to provide.
Your order was dispatched on 28 November 2025, but the courier faced delivery difficulties, and it was returned to us. Due to a recent system migration and the festive period, there was an unforeseen delay in resending it.
You are a highly valued client, and it is important to us to restore your trust. I have followed up on your order via email and will ensure it is urgently processed so that it reaches you without further delay.
Thank you for your patience and understanding. We are committed to making this right and ensuring your satisfaction.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jan 2026, 15:48
Official
Dear Seatile,
I am truly sorry for the frustration and inconvenience you’ve experienced with your order. Please accept my sincerest apologies — this is not the standard of service we strive to provide.
Your order was dispatched on 28 November 2025, but the courier faced delivery difficulties, and it was returned to us. Due to a recent system migration and the festive period, there was an unforeseen delay in resending it.
You are a highly valued client, and it is important to us to restore your trust. I have followed up on your order via email and will ensure it is urgently processed so that it reaches you without further delay.
Thank you for your patience and understanding. We are committed to making this right and ensuring your satisfaction.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I am truly sorry for the frustration and inconvenience you’ve experienced with your order. Please accept my sincerest apologies — this is not the standard of service we strive to provide.
Your order was dispatched on 28 November 2025, but the courier faced delivery difficulties, and it was returned to us. Due to a recent system migration and the festive period, there was an unforeseen delay in resending it.
You are a highly valued client, and it is important to us to restore your trust. I have followed up on your order via email and will ensure it is urgently processed so that it reaches you without further delay.
Thank you for your patience and understanding. We are committed to making this right and ensuring your satisfaction.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SC
Seatile C's updateReviewer Update
15 Jan 2026, 15:49I asked for a refund on the 1st of January
I was told I will be refunded within 10 working days i am still waiting.
I was told I will be refunded within 10 working days i am still waiting.
SC
Seatile C's update15 Jan 2026, 15:49
Reviewer Update
I asked for a refund on the 1st of January
I was told I will be refunded within 10 working days i am still waiting.
I was told I will be refunded within 10 working days i am still waiting.
Isabella Garcia's replyOfficial
15 Jan 2026, 19:19Dear Seatile,
Thank you for your message. I have responded to your email with a resolution and look forward to resolving the matter for you promptly.
Please do let me know if you have any further questions or require additional assistance in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I have responded to your email with a resolution and look forward to resolving the matter for you promptly.
Please do let me know if you have any further questions or require additional assistance in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Jan 2026, 19:19
Official
Dear Seatile,
Thank you for your message. I have responded to your email with a resolution and look forward to resolving the matter for you promptly.
Please do let me know if you have any further questions or require additional assistance in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I have responded to your email with a resolution and look forward to resolving the matter for you promptly.
Please do let me know if you have any further questions or require additional assistance in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za