IL
Ivy L

1 reviews | Active since Sept 2013

15 Aug 2018, 17:04

Non delivery

Non delivery. Very disappointed! Not only did IG not call to confirm my order due as part of their ambassadors, it has now been 9 working days since confirming my order and I still haven't received my package... Their promise - 5 to 7 working days to deliver.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply16 Aug 2018, 10:51
Official

Dear Ivanda,

I trust that you are keeping well.

Thank you for taking my call this morning.

I would like to apologise again for the lack of service you have received from us. As discussed telephonically, the products were delivered to your offices this morning and as a token of our friendship due to you being a long standing client of Isabella Garcia, we will be sending you an apology gift.

We hope that you enjoy it and have a wonderful day further!

Warmest Regards,

Faranaaz Joosub
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za