MN
Mbali N
1 reviews | Active since Jun 2013
02 Oct 2025, 12:40
Non-Delivery
I was sold a skin care range for the whole year it was suppose to be delivered 7 days after the sale but it never was. I did not receive any products or even a call to explain why but they have started debiting my account i don't understand why would they start debiting when they didn't even deliver the goods ? i was excited to try their skin care but now I'm no longer interested all i want is my money. Ref no: FIAF25680 Spoke to Vuyelwa
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
02 Oct 2025, 13:40Dear Mbali,
I hope you are having a truly lovely day!
Thank you so much for bringing your concern to our attention and for taking the time to speak with me earlier. Your feedback is invaluable, as it allows us to continually improve our service and ensure that every interaction with Isabella Garcia is a positive one.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
As discussed, I have made all the arrangements we discussed telephonically, and have sent you an email to resolve your query for your convenience.
Please accept our sincere apologies for any inconvenience you may have experienced. We remain committed to providing you with the best possible service and will continue to strive for excellence in all that we do.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a truly lovely day!
Thank you so much for bringing your concern to our attention and for taking the time to speak with me earlier. Your feedback is invaluable, as it allows us to continually improve our service and ensure that every interaction with Isabella Garcia is a positive one.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
As discussed, I have made all the arrangements we discussed telephonically, and have sent you an email to resolve your query for your convenience.
Please accept our sincere apologies for any inconvenience you may have experienced. We remain committed to providing you with the best possible service and will continue to strive for excellence in all that we do.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Oct 2025, 13:40
Official
Dear Mbali,
I hope you are having a truly lovely day!
Thank you so much for bringing your concern to our attention and for taking the time to speak with me earlier. Your feedback is invaluable, as it allows us to continually improve our service and ensure that every interaction with Isabella Garcia is a positive one.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
As discussed, I have made all the arrangements we discussed telephonically, and have sent you an email to resolve your query for your convenience.
Please accept our sincere apologies for any inconvenience you may have experienced. We remain committed to providing you with the best possible service and will continue to strive for excellence in all that we do.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a truly lovely day!
Thank you so much for bringing your concern to our attention and for taking the time to speak with me earlier. Your feedback is invaluable, as it allows us to continually improve our service and ensure that every interaction with Isabella Garcia is a positive one.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
As discussed, I have made all the arrangements we discussed telephonically, and have sent you an email to resolve your query for your convenience.
Please accept our sincere apologies for any inconvenience you may have experienced. We remain committed to providing you with the best possible service and will continue to strive for excellence in all that we do.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
MN
Mbali N's updateReviewer Update
02 Oct 2025, 13:49Thank for your quick response and i must also acknowledge that maybe there was a misunderstand during the sales call...i understand your explanation and thank you for the call and resolving the issue so fast.
MN
Mbali N's update02 Oct 2025, 13:49
Reviewer Update
Thank for your quick response and i must also acknowledge that maybe there was a misunderstand during the sales call...i understand your explanation and thank you for the call and resolving the issue so fast.
Isabella Garcia's replyOfficial
02 Oct 2025, 13:53Dear Mbali,
Thank you so much for your kind response. I truly appreciate your understanding—it means a lot to us.
I’m glad we could clarify everything and resolve the issue to your satisfaction. It was a pleasure speaking with you, and I want you to know that your comfort and confidence in our service are always our top priorities.
Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can assist you with. We’re always here to make your Isabella Garcia experience as seamless and enjoyable as possible.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your kind response. I truly appreciate your understanding—it means a lot to us.
I’m glad we could clarify everything and resolve the issue to your satisfaction. It was a pleasure speaking with you, and I want you to know that your comfort and confidence in our service are always our top priorities.
Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can assist you with. We’re always here to make your Isabella Garcia experience as seamless and enjoyable as possible.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Oct 2025, 13:53
Official
Dear Mbali,
Thank you so much for your kind response. I truly appreciate your understanding—it means a lot to us.
I’m glad we could clarify everything and resolve the issue to your satisfaction. It was a pleasure speaking with you, and I want you to know that your comfort and confidence in our service are always our top priorities.
Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can assist you with. We’re always here to make your Isabella Garcia experience as seamless and enjoyable as possible.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your kind response. I truly appreciate your understanding—it means a lot to us.
I’m glad we could clarify everything and resolve the issue to your satisfaction. It was a pleasure speaking with you, and I want you to know that your comfort and confidence in our service are always our top priorities.
Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can assist you with. We’re always here to make your Isabella Garcia experience as seamless and enjoyable as possible.
Wishing you a wonderful day ahead!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za