HS
Hettie S
1 reviews | Active since Nov 2021
20 Feb 2023, 14:46
NO SERVICE
Good day - I've been trying to cancel an order from Isabella Garcia, but to no avail. I've phoned several times just to be told that a consultant will phone me back. This never happens. If this order is not cancelled within 24 hours, I will take serious action.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
20 Feb 2023, 15:05Dear Hettie,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply20 Feb 2023, 15:05
Official
Dear Hettie,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
HS
Hettie S's updateReviewer Update
20 Feb 2023, 15:07Thank you for your friendly reply. I'm sorry that I had to go to extreme measures to get a reply.
HS
Hettie S's update20 Feb 2023, 15:07
Reviewer Update
Thank you for your friendly reply. I'm sorry that I had to go to extreme measures to get a reply.
Isabella Garcia's replyOfficial
20 Feb 2023, 15:25Dear Hettie,
It is always such a big honor to assist our clients effectively.
We understand that our processes were not communicated to you as effectively as we would have preferred. Please note that we have taken steps to rectify the situation and it will be dealt with internally.
We understand that our processes were not communicated to you as effectively as we would have preferred. Please note that we have taken steps to rectify the situation and it will be dealt with internally.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We appreciate your understanding.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply20 Feb 2023, 15:25
Official
Dear Hettie,
It is always such a big honor to assist our clients effectively.
We understand that our processes were not communicated to you as effectively as we would have preferred. Please note that we have taken steps to rectify the situation and it will be dealt with internally.
We understand that our processes were not communicated to you as effectively as we would have preferred. Please note that we have taken steps to rectify the situation and it will be dealt with internally.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
We appreciate your understanding.
May you have a lovely day.
Warm Regards
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za