MP
Marlize P
1 reviews | Active since Mar 2009
23 Jan 2026, 17:53
no service at all!!!
i am utterly disgusted by this place! the products does not accommodate well with my skin anymore. i cancelled and my package was collected early jan. i stopped my debit orders and sure as hell you guys go and take money out of my account!!! i will take this further!!!
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Replies (1)
Isabella Garcia's replyOfficial
23 Jan 2026, 20:18Dear Marlize,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration, disappointment, and inconvenience you have experienced. This situation is certainly not reflective of the level of service we strive to uphold, and I fully understand how distressing and unacceptable this experience must have been for you.
I have sent you a detailed email, including statements for orders you are still currently being debited for, and will continue to follow up diligently until everything has been fully resolved and finalised.
Your concerns are taken very seriously, and we are committed to ensuring that this matter is addressed thoroughly and fairly. Should you have any further questions, concerns, or require additional clarity, please do not hesitate to respond directly to my email.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration, disappointment, and inconvenience you have experienced. This situation is certainly not reflective of the level of service we strive to uphold, and I fully understand how distressing and unacceptable this experience must have been for you.
I have sent you a detailed email, including statements for orders you are still currently being debited for, and will continue to follow up diligently until everything has been fully resolved and finalised.
Your concerns are taken very seriously, and we are committed to ensuring that this matter is addressed thoroughly and fairly. Should you have any further questions, concerns, or require additional clarity, please do not hesitate to respond directly to my email.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jan 2026, 20:18
Official
Dear Marlize,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration, disappointment, and inconvenience you have experienced. This situation is certainly not reflective of the level of service we strive to uphold, and I fully understand how distressing and unacceptable this experience must have been for you.
I have sent you a detailed email, including statements for orders you are still currently being debited for, and will continue to follow up diligently until everything has been fully resolved and finalised.
Your concerns are taken very seriously, and we are committed to ensuring that this matter is addressed thoroughly and fairly. Should you have any further questions, concerns, or require additional clarity, please do not hesitate to respond directly to my email.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration, disappointment, and inconvenience you have experienced. This situation is certainly not reflective of the level of service we strive to uphold, and I fully understand how distressing and unacceptable this experience must have been for you.
I have sent you a detailed email, including statements for orders you are still currently being debited for, and will continue to follow up diligently until everything has been fully resolved and finalised.
Your concerns are taken very seriously, and we are committed to ensuring that this matter is addressed thoroughly and fairly. Should you have any further questions, concerns, or require additional clarity, please do not hesitate to respond directly to my email.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to rectify this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za