LH
Linda H
1 reviews | Active since Apr 2011
11 Jan 2023, 13:35
No response
I have cancelled anything from them now lots of times. However, I keep receiving unwanted parcels that I must pay for.
On 14 December 2022 I received a message that I will receive a parcel. WHY??? I did not order anything. I phoned and said I do not want the parcel. HOWEVER, on the same day I received the parcel and again phoned to tell you to collect it since I DO NOT WANT IT!!!
I have now received 4 messages to say I will be called regarding the cancellation but to date 11 January 2023 NOTHING!
Can somebody just please collect the unwanted parcel and CANCELL any future parcels!!!!! :(
Is it so difficult to understand that I DO NOT WANT ANYTHING Anymore!!!
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
11 Jan 2023, 14:19 Dear Linda,
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to assist you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
I will follow up with you via written correspondence as confirmation of what we discussed telephonically.
We wish you the absolute best on your skincare journey going forward.
May you have a great day further
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply11 Jan 2023, 14:19
Official
Dear Linda,
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to assist you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
I will follow up with you via written correspondence as confirmation of what we discussed telephonically.
We wish you the absolute best on your skincare journey going forward.
May you have a great day further
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za