YR
Yolandie R
1 reviews | Active since Jan 2013
18 Feb 2026, 17:11
No Refund on Overpayment
I settled my account in full on 22 Jan 2026. Thereafter they still took off another Debit Order from my Bank Account. I have phoned and emailed them since every week. Up to date NO feedback or response on when I will receive my refund or a credit on my account. They keep on telling they have a lot of queries and will get back to me. They just never do. Don't expect any service from them. Shame to think I have been a VIP Customer for many years! Will go by my products elsewhere where you actually get a service.
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Replies (1)
Isabella Garcia's replyOfficial
18 Feb 2026, 19:33Dear Yolandie,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how disappointing this must be, especially as a valued VIP customer, and I want to assure you that the inadequate assistance you received will be addressed internally.
Please be assured that all arrangements we discussed telephonically regarding your overpayment and refund have been attended to and confirmed via email. I am personally following up and will continue to do so until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction and to restoring your confidence in our service.
Once again, I sincerely apologise for the inconvenience and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how disappointing this must be, especially as a valued VIP customer, and I want to assure you that the inadequate assistance you received will be addressed internally.
Please be assured that all arrangements we discussed telephonically regarding your overpayment and refund have been attended to and confirmed via email. I am personally following up and will continue to do so until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction and to restoring your confidence in our service.
Once again, I sincerely apologise for the inconvenience and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Feb 2026, 19:33
Official
Dear Yolandie,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how disappointing this must be, especially as a valued VIP customer, and I want to assure you that the inadequate assistance you received will be addressed internally.
Please be assured that all arrangements we discussed telephonically regarding your overpayment and refund have been attended to and confirmed via email. I am personally following up and will continue to do so until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction and to restoring your confidence in our service.
Once again, I sincerely apologise for the inconvenience and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how disappointing this must be, especially as a valued VIP customer, and I want to assure you that the inadequate assistance you received will be addressed internally.
Please be assured that all arrangements we discussed telephonically regarding your overpayment and refund have been attended to and confirmed via email. I am personally following up and will continue to do so until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction and to restoring your confidence in our service.
Once again, I sincerely apologise for the inconvenience and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za