LL
Lebohang L
1 reviews | Active since Mar 2023
10 Jan 2026, 00:40
No received order
I must say that I’m very disappointed with the service. When they want business then their lines are working but when you want to get hold of them then their busy working on a new system therefore their line are offline. They debited my account in December and I still have not received my order, no one is attending to my emails but they are busy posting and responding to some queries on social media. If you not going to send my order please refund my money. We heading to another debit order date, if I don’t get my order within the next 5 days I will stop and dispute the current debit order and the next one. Stop trying to **** people!!! Nxa!!!
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Replies (1)
Isabella Garcia's replyOfficial
13 Jan 2026, 20:52Dear Lebo,
Thank you for bringing your concerns to our attention. Please accept our sincere apologies for the delay and any frustration this has caused.
I am pleased to inform you that your parcel is now with our courier and has been prioritised for delivery. Our team is closely monitoring the delivery to ensure it reaches you promptly and without any issues. I have also followed up on your order via email and will continue to do so until your parcel is safely delivered.
I would also like to assure you that our phone lines are now fully operational again. Should you wish to speak to a member of our team directly, we are ready and available to assist you personally.
We are genuinely excited for you to receive your order and hope it brings you great delight. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients throughout their journey with us. Your patience and trust during this process are sincerely appreciated, and we remain committed to ensuring your experience is seamless and enjoyable.
Should you have any questions or require further assistance, please do not hesitate to reach out directly; I am here to support you in any way I can.
Thank you once again for your confidence in Isabella Garcia. Clients like you are truly at the heart of everything we do, and it is our privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. Please accept our sincere apologies for the delay and any frustration this has caused.
I am pleased to inform you that your parcel is now with our courier and has been prioritised for delivery. Our team is closely monitoring the delivery to ensure it reaches you promptly and without any issues. I have also followed up on your order via email and will continue to do so until your parcel is safely delivered.
I would also like to assure you that our phone lines are now fully operational again. Should you wish to speak to a member of our team directly, we are ready and available to assist you personally.
We are genuinely excited for you to receive your order and hope it brings you great delight. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients throughout their journey with us. Your patience and trust during this process are sincerely appreciated, and we remain committed to ensuring your experience is seamless and enjoyable.
Should you have any questions or require further assistance, please do not hesitate to reach out directly; I am here to support you in any way I can.
Thank you once again for your confidence in Isabella Garcia. Clients like you are truly at the heart of everything we do, and it is our privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Jan 2026, 20:52
Official
Dear Lebo,
Thank you for bringing your concerns to our attention. Please accept our sincere apologies for the delay and any frustration this has caused.
I am pleased to inform you that your parcel is now with our courier and has been prioritised for delivery. Our team is closely monitoring the delivery to ensure it reaches you promptly and without any issues. I have also followed up on your order via email and will continue to do so until your parcel is safely delivered.
I would also like to assure you that our phone lines are now fully operational again. Should you wish to speak to a member of our team directly, we are ready and available to assist you personally.
We are genuinely excited for you to receive your order and hope it brings you great delight. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients throughout their journey with us. Your patience and trust during this process are sincerely appreciated, and we remain committed to ensuring your experience is seamless and enjoyable.
Should you have any questions or require further assistance, please do not hesitate to reach out directly; I am here to support you in any way I can.
Thank you once again for your confidence in Isabella Garcia. Clients like you are truly at the heart of everything we do, and it is our privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention. Please accept our sincere apologies for the delay and any frustration this has caused.
I am pleased to inform you that your parcel is now with our courier and has been prioritised for delivery. Our team is closely monitoring the delivery to ensure it reaches you promptly and without any issues. I have also followed up on your order via email and will continue to do so until your parcel is safely delivered.
I would also like to assure you that our phone lines are now fully operational again. Should you wish to speak to a member of our team directly, we are ready and available to assist you personally.
We are genuinely excited for you to receive your order and hope it brings you great delight. At Isabella Garcia, we take pride not only in the quality of our products but also in the care and attention we provide to our clients throughout their journey with us. Your patience and trust during this process are sincerely appreciated, and we remain committed to ensuring your experience is seamless and enjoyable.
Should you have any questions or require further assistance, please do not hesitate to reach out directly; I am here to support you in any way I can.
Thank you once again for your confidence in Isabella Garcia. Clients like you are truly at the heart of everything we do, and it is our privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za