EL
Elizabeth-Ann Leen
1 reviews | Active since Mar 2026
10 Mar 2026, 19:19
No products received but taking my money
I am disatisfied with the service i received today. They deducted money from my account for goods i never received and yet i couldnt even speak to an agent!! they fast to call you and promote products but very slow for customer service!! NEVER AGAIN...I WILL SIMPLY CHANGE MY BANK IF I DONT RECEIVE A CALL FROM THEM ..I WONT PAY FOR STUFF I DID NOT RECEIVE NEVER
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Replies (1)
Isabella Garcia's replyOfficial
11 Mar 2026, 14:38Dear Elizabeth-Ann,
Thank you very much for taking the time to raise your concerns and for bringing this matter to our attention. Your feedback is sincerely appreciated.
I would also like to take this opportunity to personally thank you for your feedback and to extend my sincere apologies for the inconvenience you have experienced. This is certainly not the level of service we strive to provide. Please know that we truly value you as our client, and we remain committed to delivering exceptional service while building lasting and meaningful relationships with our clients.
Your feedback is incredibly important to us, as it assists us in continuously improving both our service delivery and operational processes.
Please be assured that I have arranged for your products to be delivered to you as a matter of urgency. I will personally follow up on this matter to ensure that your order reaches you as soon as possible.
Thank you for your understanding. We truly look forward to continuing a wonderful beauty journey together.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing this matter to our attention. Your feedback is sincerely appreciated.
I would also like to take this opportunity to personally thank you for your feedback and to extend my sincere apologies for the inconvenience you have experienced. This is certainly not the level of service we strive to provide. Please know that we truly value you as our client, and we remain committed to delivering exceptional service while building lasting and meaningful relationships with our clients.
Your feedback is incredibly important to us, as it assists us in continuously improving both our service delivery and operational processes.
Please be assured that I have arranged for your products to be delivered to you as a matter of urgency. I will personally follow up on this matter to ensure that your order reaches you as soon as possible.
Thank you for your understanding. We truly look forward to continuing a wonderful beauty journey together.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Mar 2026, 14:38
Official
Dear Elizabeth-Ann,
Thank you very much for taking the time to raise your concerns and for bringing this matter to our attention. Your feedback is sincerely appreciated.
I would also like to take this opportunity to personally thank you for your feedback and to extend my sincere apologies for the inconvenience you have experienced. This is certainly not the level of service we strive to provide. Please know that we truly value you as our client, and we remain committed to delivering exceptional service while building lasting and meaningful relationships with our clients.
Your feedback is incredibly important to us, as it assists us in continuously improving both our service delivery and operational processes.
Please be assured that I have arranged for your products to be delivered to you as a matter of urgency. I will personally follow up on this matter to ensure that your order reaches you as soon as possible.
Thank you for your understanding. We truly look forward to continuing a wonderful beauty journey together.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to raise your concerns and for bringing this matter to our attention. Your feedback is sincerely appreciated.
I would also like to take this opportunity to personally thank you for your feedback and to extend my sincere apologies for the inconvenience you have experienced. This is certainly not the level of service we strive to provide. Please know that we truly value you as our client, and we remain committed to delivering exceptional service while building lasting and meaningful relationships with our clients.
Your feedback is incredibly important to us, as it assists us in continuously improving both our service delivery and operational processes.
Please be assured that I have arranged for your products to be delivered to you as a matter of urgency. I will personally follow up on this matter to ensure that your order reaches you as soon as possible.
Thank you for your understanding. We truly look forward to continuing a wonderful beauty journey together.
May you have a lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za