LV
Lisa V
1 reviews | Active since Jun 2020
03 Jun 2020, 07:48
No no no no
DO NOT GIVE IN TO THEM! They have very clever sales people and tactics. The products destroyed my skin (even after I made it clear I have a very sensitive skin). And when you try to get your money back as promised high and low, they don’t come back to you. Very very disappointed.
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Replies (1)
Isabella Garcia's replyOfficial
03 Jun 2020, 09:57Dear Lisa,
I trust that you are well this morning.
Thank you for bringing your complaint to our attention.
We sincerely apologise for any inconvenience caused during this time and we sorry to hear that the products did not suit your skin.
I would like to assure you that at Isabella Garcia we ensure to follow all correct processes to assist you accordingly.
We have also asked the relevant consultant to assist you further and have noted that you were contacted on 2020/06/01 in this regard. Please expect a call from us again today so that we may resolve this matter at hand.
I trust that all is in order but please do not hesitate to contact us should you have any further queries.
Wishing you a lovely day ahead.
Warm regards,
I trust that you are well this morning.
Thank you for bringing your complaint to our attention.
We sincerely apologise for any inconvenience caused during this time and we sorry to hear that the products did not suit your skin.
I would like to assure you that at Isabella Garcia we ensure to follow all correct processes to assist you accordingly.
We have also asked the relevant consultant to assist you further and have noted that you were contacted on 2020/06/01 in this regard. Please expect a call from us again today so that we may resolve this matter at hand.
I trust that all is in order but please do not hesitate to contact us should you have any further queries.
Wishing you a lovely day ahead.
Warm regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Jun 2020, 09:57
Official
Dear Lisa,
I trust that you are well this morning.
Thank you for bringing your complaint to our attention.
We sincerely apologise for any inconvenience caused during this time and we sorry to hear that the products did not suit your skin.
I would like to assure you that at Isabella Garcia we ensure to follow all correct processes to assist you accordingly.
We have also asked the relevant consultant to assist you further and have noted that you were contacted on 2020/06/01 in this regard. Please expect a call from us again today so that we may resolve this matter at hand.
I trust that all is in order but please do not hesitate to contact us should you have any further queries.
Wishing you a lovely day ahead.
Warm regards,
I trust that you are well this morning.
Thank you for bringing your complaint to our attention.
We sincerely apologise for any inconvenience caused during this time and we sorry to hear that the products did not suit your skin.
I would like to assure you that at Isabella Garcia we ensure to follow all correct processes to assist you accordingly.
We have also asked the relevant consultant to assist you further and have noted that you were contacted on 2020/06/01 in this regard. Please expect a call from us again today so that we may resolve this matter at hand.
I trust that all is in order but please do not hesitate to contact us should you have any further queries.
Wishing you a lovely day ahead.
Warm regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za