NO
Natassha O

1 reviews | Active since Mar 2014

11 Dec 2019, 10:07

NO MORE!

Somewhere in the beginning of the year I received a phone call from a consultant regarding this fantastic deal she has to offer me. At first I said I'm not interested, but then she said it's just for 8 months. So I though okay fine, 8 months is not bad and agreed. Got the package and debit orders commenced.

Then I received a package last month, opened it and it was the same products I received earlier in the year. So I had realised that obviously we've reached the 8th month mark and now they're sending me another package and another debit order had gone off. I phoned the offices, explained the situation and was told the package will be collected from me and the money refunded. Great, I was happy. BUT on 04/12/2019 I received an sms that my online store credit of R309.55 is ready to be used. I am not interested in buying anything from the ONLINE store, I would like my money refunded to me. You do have all my details to do the necessary as you've deducted money from my account for the past 9 months. I've sent an email on 04/12/2019 and only received an automated response yet responses are quick when you need to make a sale. I do not want any phone call from you, just my refund, thank you. Kindly also remove my number from your contact list, I do not ever want to be contacted by Isabella Garcia or any of its partners in future.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply11 Dec 2019, 11:20
Official
Dear Natassha,

I trust that you are well.

Firstly I would like to sincerely apologise for any inconvenience caused.

Kindly be advised that I have sent you an email on the email address provided to us in order to resolve your complaint as swiftly as possible instead of calling you as per your request.

Please note that I have also arranged with the relevant departments for your contact details to be removed from our database and requested our sister companies to do the same.

Please do not hesitate to contact me should there be anything else that I may assist you with.
Warm regards, 
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za