LS
Lezanne S
1 reviews | Active since Feb 2022
04 Sept 2024, 07:40
No means no
What do I need to do to get through to this company that I no longer wish to buy their products!!! In February I told them that I am cancelling. I paid my last installment last month. Two days ago I phoned to say I will not renew and today I received a parcel again!!!! I HAVE BEEN STRUGGLING FOR 2 YEARS AND THEY DO NOT RESPECT MY WISHES!!
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Isabella Garcia's replyOfficial
04 Sept 2024, 09:48Dear Lezanne,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.
Please note that we will send you an email to resolve your query.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply04 Sept 2024, 09:48
Official
Dear Lezanne,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.
Please note that we will send you an email to resolve your query.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za