No follow-up, no cancellation confirmation, poor service

I am extremely disappointed with the service received.

I formally requested that my subscription not be renewed in December 2025. I received a response stating that someone would contact me in January. No one did.

I followed up again in early January confirming my cancellation and requesting collection of a package that had been delivered in error. Once again, no contact was made, despite repeated assurances that an agent would call me.

On 04 February 2026, I contacted the company again and was told—yet again—that an agent would contact me. This has now been ongoing for almost two months, with no follow-up whatsoever.

A package was delivered despite my cancellation request. I have not accepted, used, or benefited from any product. While my account has since been placed “on hold”, I have still not received written confirmation that my subscription is fully cancelled.

I find the lack of communication, failure to action a clear cancellation request, and repeated broken promises to be unacceptable. I am still awaiting written confirmation of cancellation and assurance that no charges will be app**** now or in future.