No delivery

Received this message this morning from Isabella Garcia Kindly note that the Sales Department advised that they do not have record of a placed order.

Please advise me of the products you would like to order so that we may process this order on our side. My Question /response: How is this possible? This order was placed on the 12 December 2017. The person that contacted me was Roxanne.

I’m sure u should have the voice recording of the call.

Please see the attached SMS that I received, upon opening the website it gave u the options to order.

This was a black Friday special. I Think I ordered the travel size something. With the postage it worked out to the R418.23

I’m so shocked. I’m cannot believe that such a big company can reveal such a bad image. So saddened in IG.

Such a disappointment. I have been waiting for my order from the 12 December 2017, what was only going to take 10 days has now taken 24 working days. So if my order is processed will I have to wait another 24 working days. Then again get told what you don’t have my order OR this time u lost my payment.

The most disgusting issue is that Roxanne did the payment on her side. How is this possible, to do the payment she had to have an order.

This is the worst ***********s ever.

I think the way forward is for u to refund my money and I will forget that such a company selling such lovely product exist. Don’t really want to cancel but I don’t have the confidents in the company.

Just for awareness I apart from for the call on the 12 December 2017 –Roxanne.

I also called on the 3 Jan 2018 – Megan, cant trace anything will get Roxanne to call me. Never happened. On the 10 Jan 2018 – spoke to a lady I think her name was Sadenars she didn’t ever have the ability to say or spell her name. AND again On the 11/01/2018 – spoke to Megan will get Roxanne to call me. Still no Roxanne.

So I’m at a total loss…….