1 reviews | Active since Aug 2012
NO DELIVERIES OF MY ORDER
Hi All<br> <br> I placed an order with Isabella Garcia after receiving their samples and realised that their product is good on my skin, I then went on to place an order which I paid on the 26/11/15 and communicated with the lady called Marlet Van der Merwe, I have asked her many times as to when I will receive my order and she does not reply to my emails, so since well you failed to deliver please cancel my order and my husband's order, and teach your so called Customer Representative some customer/ communication skills, you gave them email address but they don't know how to communicate with them. please refund me urgently and take my numbers of your list, I will also tell my colleagues not to order because your service sucks, and you Marlet please look for another job as your putting shame to this company you don't belong there.
Thank you for taking my call.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
As explained telephonically, Isabella Garcia commits to respond to our clients within 48 working hours.
Delivery normally takes between 5 and 10 working days, depending on your location and date of sale.
We have arranged an urgent delivery of your products and you will receive both your and your fiance's products by the end of the day.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
Again, we sincerely apologise for this matter, and if there is anything further we can assist you with, please let me know and we will be happy to help!
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Thank you for taking my call.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
As explained telephonically, Isabella Garcia commits to respond to our clients within 48 working hours.
Delivery normally takes between 5 and 10 working days, depending on your location and date of sale.
We have arranged an urgent delivery of your products and you will receive both your and your fiance's products by the end of the day.
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
Again, we sincerely apologise for this matter, and if there is anything further we can assist you with, please let me know and we will be happy to help!
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za