No customer service

Customer Service??? What customer service. I have send 2 e-mails with no reply and I have phoned where the lady told me that she is sending an e-mail to the voucher activation center and she will give me feedback by close of business on Friday 23 November. I am still waiting for feedback on this.

My voucher I bought for R1000 is still not active and Still not delivered to me.

I am an existing paying customer and would now like to cancel my subscription. But if they do not even respond to a simple request how will they respond to my cancellation.