AK
Amanda K

1 reviews | Active since Oct 2010

20 Jul 2022, 22:18

No contract but DebiCheck received??? Buy now and use anyone else's account!!!

I used to be a client a few years ago, paid my dues and finished my back then agreement. I received an SMS on Tuesday 19th July that a DebiCheck mandate was issued by Isabella Garcia for a monthly debit order from my account!!!! I declined the USSD but received another SMS from my bank that the debit order was imposed tonight at 8pm!!!. This was all after I called them this morning 20th July and was assured that I am not a client? Up to now I have not received "A consumer must receive a quote or breakdown of his/her financial obligations before entering into an agreement with a supplier" probably because I DIDN'T. I have not entered into an agreement AND a mandate was issued on my bank records without consent. I will definitely report this ******** business practice, and will MOST definitely not be a returning client even if you try *****ing.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply21 Jul 2022, 09:04
Official
Dear Amanda,

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. 

Please rest assured that we are investigating this query and will revert to you as soon as possible.

Wishing you a lovely day ahead. 

Warm Regards,

Sulaine McGeer
Client Care Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za