NO CONCERN for the CONSUMER!!!!

0 stars, if I could. Zero respect for their "ambassadors"

I moved from the address on their system 2 years ago, products received without IGI notification. The current tenant got me by accident and advised of this package. NO complimentary call to confirm receipt. NO courtesy follow up on whether I like or use the goods . NO FOLLOW-UP on suitability of products PRODUCTS received were of no value to me I DO NOT USE THE PRODUCTS!!!! - doesn't suit my skin Monthly payments successful upon TRACKED DEBIT ORDER!!! No confirmation made ito banking details - which also changed. No confirmation of contact details. I HAD TO CALL THEM A FEW TIMES BEFORE a consultant answered! "Pathetic!!!!!"

I decided to contact the CRC - spoke to Juanita Nieman, she was helpful until I requested a refund Escalated the matter to senior consultants namely Sese, Wilma and Bhavita -- it was resolved to reimburse monies paid until date (which NEVER HAPPENED) Contact the centre again, spoke to Juanita who advised I should wait for them to confirm receipt the package is in good order and payment will happen in 2 weeks from that date. NEEDLESS to say, nothing! Another attempt to contact the centre, spoke with AMANDA. From the onset I requested to speak to one of the ladies who know my case, she 'politely' refused and said she will take the matter up and call me back. Guess what???? She never did!

Are they really so concerned with the female wellness and beauty as they claim to be or is it PURELY a money-making business?? I paid for product I didn't order nor used or opened, they have the audacity to lie and **** people into committing to an order that's paid over 24 months.... a mascara that costs R150 once off will turn out to be R400 over 8 months. COME on how stupid would you like to make women feel??? My complaint is unresolved and has taken over 2 months to get to conclusion. Wake up and smell the polluted air you cause ISABELLA GARCIA! I am disgusted in your ethics!