MS
Marinda S
1 reviews | Active since Jan 2014
18 Aug 2020, 09:30
No compassion for financial distress.
I am very disappointed with Isabella Garcia in this difficult time we are facing. I am unable to pay an amount of more than R 200 as it is all I can afford due to the lockdown and the decrease in our capacity as company. I contacted them to try and arrange the payment of R 200. They did not at all try to accommodate me and only stated that they can decrease the payment to R 500 even though I explicitly stated that I cannot afford anything more than R 200. After I emailed them back that I just cannot afford it they just ignored me. I would think that it would mean something that I tried to make an arrangement from my side but they were just not willing to accept the only amount I can offer at this stage.
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Replies (2)MS
Marinda S's updateReviewer Update
18 Aug 2020, 12:32Thank you to Lomarie from Isabella Garcia for sorting the matter out and for the swift and great service.
MS
Marinda S's update18 Aug 2020, 12:32
Reviewer Update
Thank you to Lomarie from Isabella Garcia for sorting the matter out and for the swift and great service.
Isabella Garcia's replyOfficial
18 Aug 2020, 12:39Dear Marinda,
I trust you are well and thank you for taking my call.
I would like to apologise again for the inconvenience you have experienced with regards to the payment arrangements you tried to make.
At Isabella Garcia we strive to go the extra mile for our clients and we would like to accommodate you during these difficult times.
As confirmed during our call, I have adjusted the monthly debit order amount to an amount that suits your current budget. I have also sent you an email with your updated statements.
I am glad to know that I was able to assist you and that this matter was resolved swiftly.
May you have a lovely day.
Warm regards,
Lomari Green
I trust you are well and thank you for taking my call.
I would like to apologise again for the inconvenience you have experienced with regards to the payment arrangements you tried to make.
At Isabella Garcia we strive to go the extra mile for our clients and we would like to accommodate you during these difficult times.
As confirmed during our call, I have adjusted the monthly debit order amount to an amount that suits your current budget. I have also sent you an email with your updated statements.
I am glad to know that I was able to assist you and that this matter was resolved swiftly.
May you have a lovely day.
Warm regards,
Lomari Green
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Aug 2020, 12:39
Official
Dear Marinda,
I trust you are well and thank you for taking my call.
I would like to apologise again for the inconvenience you have experienced with regards to the payment arrangements you tried to make.
At Isabella Garcia we strive to go the extra mile for our clients and we would like to accommodate you during these difficult times.
As confirmed during our call, I have adjusted the monthly debit order amount to an amount that suits your current budget. I have also sent you an email with your updated statements.
I am glad to know that I was able to assist you and that this matter was resolved swiftly.
May you have a lovely day.
Warm regards,
Lomari Green
I trust you are well and thank you for taking my call.
I would like to apologise again for the inconvenience you have experienced with regards to the payment arrangements you tried to make.
At Isabella Garcia we strive to go the extra mile for our clients and we would like to accommodate you during these difficult times.
As confirmed during our call, I have adjusted the monthly debit order amount to an amount that suits your current budget. I have also sent you an email with your updated statements.
I am glad to know that I was able to assist you and that this matter was resolved swiftly.
May you have a lovely day.
Warm regards,
Lomari Green
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za