1 reviews | Active since Jan 2026
No communication, no delivery, no call back.
Very very very disappointed. I emailed November 2025 regarding the parcel full of beauty products they've sent me 10 months prior to cancel for 2026. I've stated that I am rather interested in the parcel with the serums etc. After sending the email I got a response from Nareshaa Virasamy "You will be contacted during the month leading up to the dispatch date of your next package on 060*** to assist you with your request to cancel. You can therefore expect a call from us closer to the time and our consultant is looking forward to speaking with you." With an attached statement indicating the outstanding amount that I still need to pay. A 75% off voucher was also attach and I used it to order perfume from their website.
Fast forward to now which is the MONTH LEADING TO DISPATCHED DATE. Account is settled this month. And I HAVEN'T RECEIVED THE PERFUME I'VE ORDERED. Their phone line doesn't work and they don't answer any emails.
Does this mean that I will still be debited for the products that I don't want? If I'm not getting any response this week, I will be contacting consumer protection bodies. Because clearly the customer's right aren't being prioritized.
Thank you sincerely for bringing your concerns to our attention and for your patience during this time. I completely understand your frustration and disappointment, and I truly appreciate the opportunity to assist you.
We sincerely apologise for the delays you have experienced, including the issue with the perfume order and the lack of response via email and phone. Please know that your experience does not reflect the standard of service we are committed to providing at Isabella Garcia.
Regarding your perfume order, I have personally followed up to ensure that it is being processed and that you receive it without further delay.
Our phonelines are now operational again, though there may be a brief delay due to a high volume of calls. To ensure clarity and prevent further inconvenience, I have also sent you a follow-up email confirming the arrangements made for your order and account.
We sincerely regret the inconvenience this situation has caused and truly value you as our client. Your satisfaction and peace of mind are extremely important to us, and we are committed to resolving this matter fully.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for bringing your concerns to our attention and for your patience during this time. I completely understand your frustration and disappointment, and I truly appreciate the opportunity to assist you.
We sincerely apologise for the delays you have experienced, including the issue with the perfume order and the lack of response via email and phone. Please know that your experience does not reflect the standard of service we are committed to providing at Isabella Garcia.
Regarding your perfume order, I have personally followed up to ensure that it is being processed and that you receive it without further delay.
Our phonelines are now operational again, though there may be a brief delay due to a high volume of calls. To ensure clarity and prevent further inconvenience, I have also sent you a follow-up email confirming the arrangements made for your order and account.
We sincerely regret the inconvenience this situation has caused and truly value you as our client. Your satisfaction and peace of mind are extremely important to us, and we are committed to resolving this matter fully.
Wishing you a wonderful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
You are most welcome! I’m truly glad we could resolve the matter to your satisfaction. Your patience and understanding throughout this process are greatly appreciated, and it’s always our pleasure to ensure your experience with Isabella Garcia International is a positive and seamless one.
Please rest assured that I will continue to follow up personally until the matter has been completely resolved.
Should you need any further assistance or have any questions, please don’t hesitate to reach out; we are always here for you.
Wishing you a wonderful day ahead, filled with positivity, joy, and little moments that bring a smile to your heart.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
You are most welcome! I’m truly glad we could resolve the matter to your satisfaction. Your patience and understanding throughout this process are greatly appreciated, and it’s always our pleasure to ensure your experience with Isabella Garcia International is a positive and seamless one.
Please rest assured that I will continue to follow up personally until the matter has been completely resolved.
Should you need any further assistance or have any questions, please don’t hesitate to reach out; we are always here for you.
Wishing you a wonderful day ahead, filled with positivity, joy, and little moments that bring a smile to your heart.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za