LM
Licinda M
1 reviews | Active since Feb 2021
10 Dec 2025, 15:22
No communication, feedback or delivery.
Query Received #951595 / Query Received #952933
Terrible!
It does not take weeks to upgrade to a new system. When I call, a voice tells me to email, when I email, I don't get any response.
My order was placed 30 November 2025 of which I was informed it will take 4-6 working day to be delivered. Day 8 - No response to what is going on with my order.
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Replies (1)
Isabella Garcia's replyOfficial
10 Dec 2025, 18:35Dear Licinda,
Please accept my sincerest apologies for the delay in your delivery.
We recently transitioned to a new system, which unfortunately resulted in minor technical difficulties and unforeseen delays in communication. Your patience, understanding, and grace during this time truly mean the world to us, and I would like to assure you that we are doing everything possible to resolve this matter swiftly.
I am delighted to share that your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team is closely monitoring its progress to ensure that it reaches you without any further delay. Should you have any questions or require any additional assistance in the meantime, please don’t hesitate to reach out — I am here to ensure this experience is as seamless and enjoyable as it should be.
Thank you once again for your kindness, patience, and unwavering trust. Clients like you are truly the heart and soul of Isabella Garcia, and it is an absolute honour to walk alongside you on your beauty journey. We look forward to delighting you not only with our products, but also with the exceptional care and attention you so genuinely deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please accept my sincerest apologies for the delay in your delivery.
We recently transitioned to a new system, which unfortunately resulted in minor technical difficulties and unforeseen delays in communication. Your patience, understanding, and grace during this time truly mean the world to us, and I would like to assure you that we are doing everything possible to resolve this matter swiftly.
I am delighted to share that your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team is closely monitoring its progress to ensure that it reaches you without any further delay. Should you have any questions or require any additional assistance in the meantime, please don’t hesitate to reach out — I am here to ensure this experience is as seamless and enjoyable as it should be.
Thank you once again for your kindness, patience, and unwavering trust. Clients like you are truly the heart and soul of Isabella Garcia, and it is an absolute honour to walk alongside you on your beauty journey. We look forward to delighting you not only with our products, but also with the exceptional care and attention you so genuinely deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Dec 2025, 18:35
Official
Dear Licinda,
Please accept my sincerest apologies for the delay in your delivery.
We recently transitioned to a new system, which unfortunately resulted in minor technical difficulties and unforeseen delays in communication. Your patience, understanding, and grace during this time truly mean the world to us, and I would like to assure you that we are doing everything possible to resolve this matter swiftly.
I am delighted to share that your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team is closely monitoring its progress to ensure that it reaches you without any further delay. Should you have any questions or require any additional assistance in the meantime, please don’t hesitate to reach out — I am here to ensure this experience is as seamless and enjoyable as it should be.
Thank you once again for your kindness, patience, and unwavering trust. Clients like you are truly the heart and soul of Isabella Garcia, and it is an absolute honour to walk alongside you on your beauty journey. We look forward to delighting you not only with our products, but also with the exceptional care and attention you so genuinely deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Please accept my sincerest apologies for the delay in your delivery.
We recently transitioned to a new system, which unfortunately resulted in minor technical difficulties and unforeseen delays in communication. Your patience, understanding, and grace during this time truly mean the world to us, and I would like to assure you that we are doing everything possible to resolve this matter swiftly.
I am delighted to share that your parcel will be handed over to our courier tomorrow and has been prioritised for delivery. Our team is closely monitoring its progress to ensure that it reaches you without any further delay. Should you have any questions or require any additional assistance in the meantime, please don’t hesitate to reach out — I am here to ensure this experience is as seamless and enjoyable as it should be.
Thank you once again for your kindness, patience, and unwavering trust. Clients like you are truly the heart and soul of Isabella Garcia, and it is an absolute honour to walk alongside you on your beauty journey. We look forward to delighting you not only with our products, but also with the exceptional care and attention you so genuinely deserve.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za