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olivia A
1 reviews | Active since Oct 2015
28 Jan 2026, 19:25
No authority to debit
This company deducted money out of my account without my consent. The consultant called me whilst I was at work I asked her to call me later as I was a previous client to them I did not agree to renew. I've been sending messages, I emailed I called but to this day not 1 call back. I want my money back
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
28 Jan 2026, 19:46Dear Olivia,
Thank you for taking the time to share your concerns with us. We truly value your feedback, as it helps us improve our service and ensures that we continue to meet the expectations of our cherished clients.
To fully understand your experience, I have personally requested the recording of your sales agreement. Our sales agents follow a standardised script to ensure that all relevant information is communicated clearly, and all calls are recorded and reviewed by our dedicated Quality Control team. Retrieving the recording typically takes 2–3 working days, after which I will contact you with our findings and next steps.
On behalf of our entire team, please accept my sincere apologies for any frustration or distress this situation may have caused. Your satisfaction and well-being are very important to us, and we are committed to ensuring you feel supported, valued, and heard throughout this process.
Should you wish to discuss anything further or have additional questions, please do not hesitate to reach out. I am here to assist you in any way possible.
Wishing you peace and positivity.
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns with us. We truly value your feedback, as it helps us improve our service and ensures that we continue to meet the expectations of our cherished clients.
To fully understand your experience, I have personally requested the recording of your sales agreement. Our sales agents follow a standardised script to ensure that all relevant information is communicated clearly, and all calls are recorded and reviewed by our dedicated Quality Control team. Retrieving the recording typically takes 2–3 working days, after which I will contact you with our findings and next steps.
On behalf of our entire team, please accept my sincere apologies for any frustration or distress this situation may have caused. Your satisfaction and well-being are very important to us, and we are committed to ensuring you feel supported, valued, and heard throughout this process.
Should you wish to discuss anything further or have additional questions, please do not hesitate to reach out. I am here to assist you in any way possible.
Wishing you peace and positivity.
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply28 Jan 2026, 19:46
Official
Dear Olivia,
Thank you for taking the time to share your concerns with us. We truly value your feedback, as it helps us improve our service and ensures that we continue to meet the expectations of our cherished clients.
To fully understand your experience, I have personally requested the recording of your sales agreement. Our sales agents follow a standardised script to ensure that all relevant information is communicated clearly, and all calls are recorded and reviewed by our dedicated Quality Control team. Retrieving the recording typically takes 2–3 working days, after which I will contact you with our findings and next steps.
On behalf of our entire team, please accept my sincere apologies for any frustration or distress this situation may have caused. Your satisfaction and well-being are very important to us, and we are committed to ensuring you feel supported, valued, and heard throughout this process.
Should you wish to discuss anything further or have additional questions, please do not hesitate to reach out. I am here to assist you in any way possible.
Wishing you peace and positivity.
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your concerns with us. We truly value your feedback, as it helps us improve our service and ensures that we continue to meet the expectations of our cherished clients.
To fully understand your experience, I have personally requested the recording of your sales agreement. Our sales agents follow a standardised script to ensure that all relevant information is communicated clearly, and all calls are recorded and reviewed by our dedicated Quality Control team. Retrieving the recording typically takes 2–3 working days, after which I will contact you with our findings and next steps.
On behalf of our entire team, please accept my sincere apologies for any frustration or distress this situation may have caused. Your satisfaction and well-being are very important to us, and we are committed to ensuring you feel supported, valued, and heard throughout this process.
Should you wish to discuss anything further or have additional questions, please do not hesitate to reach out. I am here to assist you in any way possible.
Wishing you peace and positivity.
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
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olivia A's updateReviewer Update
05 Feb 2026, 18:08Hood day Andri, it's been 6 working days and no feedback.
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olivia A's update05 Feb 2026, 18:08
Reviewer Update
Hood day Andri, it's been 6 working days and no feedback.
Isabella Garcia's replyOfficial
06 Feb 2026, 07:55Dear Olivia,
We sincerely regret the frustration and concern this situation has caused and want to assure you that your feedback has been taken very seriously.
After a thorough review of the recently saved call recording, along with the detailed feedback provided by our team, we can confirm the following:
During the call, the TSR explained in full detail what your hamper includes and the ongoing benefits of being a client, which entails receiving these products every 12 months indefinitely.
The 16% VIP discount was clearly explained as part of this ongoing arrangement.
Sales-related questions were asked, and you confirmed your agreement to proceed.
Permission was explicitly obtained to use and process your information.
The Debicheck mandate and debit order were clearly explained, with the closure read verbatim to ensure full transparency.
At no point during the call were any objections, questions, or requests for a callback made.
Based on this review, the debit was processed in line with the agreement and consent provided during the call.
We have sent detailed feedback to your email, and you are welcome to respond there if you wish.
At Isabella Garcia, we operate with integrity, transparency, and professionalism, always striving to ensure our clients feel fully informed and supported. We deeply value your trust and hope this explanation provides clarity regarding the debit in question.
Should you have any further questions or require additional assistance, please do not hesitate to reach out via Hello Peter, and our team will attend to your query as a priority.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We sincerely regret the frustration and concern this situation has caused and want to assure you that your feedback has been taken very seriously.
After a thorough review of the recently saved call recording, along with the detailed feedback provided by our team, we can confirm the following:
During the call, the TSR explained in full detail what your hamper includes and the ongoing benefits of being a client, which entails receiving these products every 12 months indefinitely.
The 16% VIP discount was clearly explained as part of this ongoing arrangement.
Sales-related questions were asked, and you confirmed your agreement to proceed.
Permission was explicitly obtained to use and process your information.
The Debicheck mandate and debit order were clearly explained, with the closure read verbatim to ensure full transparency.
At no point during the call were any objections, questions, or requests for a callback made.
Based on this review, the debit was processed in line with the agreement and consent provided during the call.
We have sent detailed feedback to your email, and you are welcome to respond there if you wish.
At Isabella Garcia, we operate with integrity, transparency, and professionalism, always striving to ensure our clients feel fully informed and supported. We deeply value your trust and hope this explanation provides clarity regarding the debit in question.
Should you have any further questions or require additional assistance, please do not hesitate to reach out via Hello Peter, and our team will attend to your query as a priority.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Feb 2026, 07:55
Official
Dear Olivia,
We sincerely regret the frustration and concern this situation has caused and want to assure you that your feedback has been taken very seriously.
After a thorough review of the recently saved call recording, along with the detailed feedback provided by our team, we can confirm the following:
During the call, the TSR explained in full detail what your hamper includes and the ongoing benefits of being a client, which entails receiving these products every 12 months indefinitely.
The 16% VIP discount was clearly explained as part of this ongoing arrangement.
Sales-related questions were asked, and you confirmed your agreement to proceed.
Permission was explicitly obtained to use and process your information.
The Debicheck mandate and debit order were clearly explained, with the closure read verbatim to ensure full transparency.
At no point during the call were any objections, questions, or requests for a callback made.
Based on this review, the debit was processed in line with the agreement and consent provided during the call.
We have sent detailed feedback to your email, and you are welcome to respond there if you wish.
At Isabella Garcia, we operate with integrity, transparency, and professionalism, always striving to ensure our clients feel fully informed and supported. We deeply value your trust and hope this explanation provides clarity regarding the debit in question.
Should you have any further questions or require additional assistance, please do not hesitate to reach out via Hello Peter, and our team will attend to your query as a priority.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
We sincerely regret the frustration and concern this situation has caused and want to assure you that your feedback has been taken very seriously.
After a thorough review of the recently saved call recording, along with the detailed feedback provided by our team, we can confirm the following:
During the call, the TSR explained in full detail what your hamper includes and the ongoing benefits of being a client, which entails receiving these products every 12 months indefinitely.
The 16% VIP discount was clearly explained as part of this ongoing arrangement.
Sales-related questions were asked, and you confirmed your agreement to proceed.
Permission was explicitly obtained to use and process your information.
The Debicheck mandate and debit order were clearly explained, with the closure read verbatim to ensure full transparency.
At no point during the call were any objections, questions, or requests for a callback made.
Based on this review, the debit was processed in line with the agreement and consent provided during the call.
We have sent detailed feedback to your email, and you are welcome to respond there if you wish.
At Isabella Garcia, we operate with integrity, transparency, and professionalism, always striving to ensure our clients feel fully informed and supported. We deeply value your trust and hope this explanation provides clarity regarding the debit in question.
Should you have any further questions or require additional assistance, please do not hesitate to reach out via Hello Peter, and our team will attend to your query as a priority.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za