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Sharlene M

1 reviews | Active since Mar 2019

24 Jun 2020, 08:56

New customer getting bad service shocking.

I had ordered products for the first time and was excited to try out the product however they did not debit my account as promised that would mean it is going to take longer for me to even get the products. when i called Bianca told me sorry but there is nothing they can do but i will have to wait till the 10th July , I might as well opt for a different brand.

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Replies (2)
Isabella Garcia
Isabella Garcia's reply24 Jun 2020, 15:04
Official
Dear Sharlene,

I hope you are well.

Thank you for bringing the above mentioned matter to our attention. Kindly be advised that I tried to contact you on the number you provided.

I would like to call you so that we can resolve this matter. I have sent an email to the email address you provided, kindly respond to my email with a suitable time that you will be available to take my call.

Please do not hesitate to contact me should you require further assistance.

Warm Regards,
Lomari Green
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za 
Isabella Garcia
Isabella Garcia's reply25 Jun 2020, 10:40
Official
Dear Sharlene,

I hope you are well.

Thank you for accepting our call this morning. We are very glad that we were able to make the necessary changes on your account so that your debit order can be deducted earlier.

I would like to apologise again for the inconvenience you have experienced.

Please do not hesitate to contact us if you have any queries.

May you have a lovely day.

Warm regards,
Lomari Green
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za