SM
Sophia M
1 reviews | Active since Jan 2018
26 Jul 2023, 17:26
Never quite up to expectation
After 10 years and multiple phonecards n promacess 3 addresses later I finally got my " free " gift. On the website I ordered the metamorphosis base wich doesnt cover anything, a pop up apped saying they added a perfume for free, since I have never ordered my own perfume I decided ill add another. Today I got my order and as mentiond the foundation doesn't work or cover ( even tried on my mother) and only received the perfume I paid for. I'm sad about the whole thing.
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Isabella Garcia's replyOfficial
27 Jul 2023, 10:17Dear Sophia,
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail. We will continue to attempt to contact you during the day. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail. We will continue to attempt to contact you during the day. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Jul 2023, 10:17
Official
Dear Sophia,
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail. We will continue to attempt to contact you during the day. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day! Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail. We will continue to attempt to contact you during the day. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely week further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za