ZK
Zakithi K
1 reviews | Active since May 2020
28 Oct 2025, 09:31
Need to review your service delivery!
The sales agents mislead with information when they call you to offer their products and when you cancel it, within the cancellation period, they still debit your account. Worst experience ever!!!
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Replies (1)
Isabella Garcia's replyOfficial
28 Oct 2025, 10:26Dear Zakithi,
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty.
I want to offer my sincerest apologies for the inconvenience you’ve experienced. Please know that we are deeply sorry for any frustration this may have caused. We take your concerns very seriously, and we are fully committed to the satisfaction and well-being of our clients. Rest assured, we are actively addressing the matter internally to ensure it is resolved promptly and to your satisfaction.
We sincerely wish you all the best on your skincare journey moving forward, and we hope the remainder of your week is filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty.
I want to offer my sincerest apologies for the inconvenience you’ve experienced. Please know that we are deeply sorry for any frustration this may have caused. We take your concerns very seriously, and we are fully committed to the satisfaction and well-being of our clients. Rest assured, we are actively addressing the matter internally to ensure it is resolved promptly and to your satisfaction.
We sincerely wish you all the best on your skincare journey moving forward, and we hope the remainder of your week is filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply28 Oct 2025, 10:26
Official
Dear Zakithi,
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty.
I want to offer my sincerest apologies for the inconvenience you’ve experienced. Please know that we are deeply sorry for any frustration this may have caused. We take your concerns very seriously, and we are fully committed to the satisfaction and well-being of our clients. Rest assured, we are actively addressing the matter internally to ensure it is resolved promptly and to your satisfaction.
We sincerely wish you all the best on your skincare journey moving forward, and we hope the remainder of your week is filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. Your feedback is incredibly important, and we truly appreciate your honesty.
I want to offer my sincerest apologies for the inconvenience you’ve experienced. Please know that we are deeply sorry for any frustration this may have caused. We take your concerns very seriously, and we are fully committed to the satisfaction and well-being of our clients. Rest assured, we are actively addressing the matter internally to ensure it is resolved promptly and to your satisfaction.
We sincerely wish you all the best on your skincare journey moving forward, and we hope the remainder of your week is filled with warmth, peace, and joy.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za