tN
thembisile N
1 reviews | Active since Jul 2013
11 Jun 2026, 04:04
Need my money that you debited without my concern
My name is Carol and used to have products for Elizabeth Garcia for 12 months after I paid the full term they decided to deliver more products without my concern and debited my account, i have been calling and been told that someone will call me after 14 days, its more than 14 days now no one has contacted me I need them to come and collect their product and reverse my money, I don’t request products again as a company they were supposed to call me and ask me if I am still happy with the products so I will need more but no they decided to deliver and just take my money I want my money and come and take your products my contact number is ***
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Isabella Garcia's replyOfficial
11 Jun 2026, 13:24Dear thembisile
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Jun 2026, 13:24
Official
Dear thembisile
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za