BM
Beaulah M
1 reviews | Active since Mar 2025
03 Sept 2025, 05:23
My refund
Why on earth did I take this product yoh, as long they find money on wrong dates they just take what ever they want, i need a total refund of R607 now they are ignoring me, first it was products I didn't order next they debit more, today I'm gonna report them on NCC I've read a lot of comments we are really not happy with how they handle things
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Replies (1)
Isabella Garcia's replyOfficial
03 Sept 2025, 07:55Dear Beaulah,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention; we truly appreciate your feedback.
I have been in communication with you since your first complaint on 3 March 2025 and again on 22 August 2025. During this time, I have provided detailed feedback regarding the sales call and the terms agreed upon as well as your account details, and addressed your concerns. I have clarified any misunderstandings.
For your reference, please see our terms and conditions here: Terms & Conditions | Isabella Garcia International
Our terms and conditions are also included on the back of every invoice with each delivery, and available at request.
Throughout this experience, we have ensured that you were kept informed, clarified any misunderstandings, provided detailed feedback on your account, and responded within our standard 2–3 day timeframe—except in cases where we indicated that certain queries required additional time for investigation.
This morning, I again responded to your email with detailed feedback regarding your account and I am actively following up on your requests with urgency.
I trust we can resolve this matter amicably on email or via a phone call.
Wishing you a truly lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention; we truly appreciate your feedback.
I have been in communication with you since your first complaint on 3 March 2025 and again on 22 August 2025. During this time, I have provided detailed feedback regarding the sales call and the terms agreed upon as well as your account details, and addressed your concerns. I have clarified any misunderstandings.
For your reference, please see our terms and conditions here: Terms & Conditions | Isabella Garcia International
Our terms and conditions are also included on the back of every invoice with each delivery, and available at request.
Throughout this experience, we have ensured that you were kept informed, clarified any misunderstandings, provided detailed feedback on your account, and responded within our standard 2–3 day timeframe—except in cases where we indicated that certain queries required additional time for investigation.
This morning, I again responded to your email with detailed feedback regarding your account and I am actively following up on your requests with urgency.
I trust we can resolve this matter amicably on email or via a phone call.
Wishing you a truly lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Sept 2025, 07:55
Official
Dear Beaulah,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention; we truly appreciate your feedback.
I have been in communication with you since your first complaint on 3 March 2025 and again on 22 August 2025. During this time, I have provided detailed feedback regarding the sales call and the terms agreed upon as well as your account details, and addressed your concerns. I have clarified any misunderstandings.
For your reference, please see our terms and conditions here: Terms & Conditions | Isabella Garcia International
Our terms and conditions are also included on the back of every invoice with each delivery, and available at request.
Throughout this experience, we have ensured that you were kept informed, clarified any misunderstandings, provided detailed feedback on your account, and responded within our standard 2–3 day timeframe—except in cases where we indicated that certain queries required additional time for investigation.
This morning, I again responded to your email with detailed feedback regarding your account and I am actively following up on your requests with urgency.
I trust we can resolve this matter amicably on email or via a phone call.
Wishing you a truly lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention; we truly appreciate your feedback.
I have been in communication with you since your first complaint on 3 March 2025 and again on 22 August 2025. During this time, I have provided detailed feedback regarding the sales call and the terms agreed upon as well as your account details, and addressed your concerns. I have clarified any misunderstandings.
For your reference, please see our terms and conditions here: Terms & Conditions | Isabella Garcia International
Our terms and conditions are also included on the back of every invoice with each delivery, and available at request.
Throughout this experience, we have ensured that you were kept informed, clarified any misunderstandings, provided detailed feedback on your account, and responded within our standard 2–3 day timeframe—except in cases where we indicated that certain queries required additional time for investigation.
This morning, I again responded to your email with detailed feedback regarding your account and I am actively following up on your requests with urgency.
I trust we can resolve this matter amicably on email or via a phone call.
Wishing you a truly lovely day.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za