JM
Jerminah M
1 reviews | Active since Feb 2024
09 Dec 2025, 22:35
My money was debited without my concern
False promise to pay back my money, after debiting into my bank account without my concern
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Replies (1)
Isabella Garcia's replyOfficial
10 Dec 2025, 08:32Dear Jerminah,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Dec 2025, 08:32
Official
Dear Jerminah,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This situation is certainly not reflective of the high standard of service we continuously strive to uphold, and I truly understand how concerning and upsetting this must have been for you.
I would like to kindly confirm that all necessary arrangements have now been finalised and confirmed with you via email.
Should you have any further questions, concerns, or require any additional assistance, please do not hesitate to respond directly to my email. We remain fully committed to ensuring that this matter is resolved smoothly and to your complete satisfaction.
Once again, I sincerely apologise for the inconvenience caused, and I thank you for your patience and for allowing us the opportunity to make this right.
Wishing you a pleasant and restful day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za