My first order I was not happy with it as the person selling the product to me was not clear

Dear  Ashmarelda,

Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback. 

I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.

I have made the necessary arrangements as discussed with you telephonically this morning and will follow up shortly via email correspondence.

We appreciate your understanding and looking forward to a lovely beauty journey together.

May you have a lovely day.

Warm Regards

Andri Olivier
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za