FK
Felicity K

1 reviews | Active since Aug 2021

06 Oct 2022, 11:12

Mrs Felicity Ditlhare Khaile

On the 24th of June 2020 I sent a message to Isabella to exchange the cosmetics they gave me as an agreement. On the 25th they responded by saying they will respond within 2-3working days with the reference: Igaf 487907. On the 10th of August 2020 I sent them pictures to make them aware of my face since I used their cosmetics. They responded that they will assist me by Katlego Shokoana Mathabatha. (Re:#154945)

On the 20th of March 2022 they contacted me and asked me to pay because whatever I am saying is not working. I knew nothing about Hello Peter by then ,I had nothing to do and asked how much I should pay? They said I have to pay R4000 . I asked them to settle my account they sent me a message saying I have to pay R 3109,42 . On the 24th March 2022 the debited the amount of R3109,42. On the 19th of September 2022 they called me and asked me to pay R 900 . I told them that I settled my account on March. They said it was not well approved that I have to settle that R4000,00 by R 3 109,42 so they want me to pay R900 . I'm not happy with Isabella and they call me now and then I feel harassed please assist me

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply06 Oct 2022, 15:06
Official
Good day Felicity ,

Thank you for bringing this to our attention.

We are currently taking the time to investigate your query and will contact you soonest to resolve the problem.

We apologise for the inconvenience experienced in this regard and we are certain we will be able to rectify this.

Service excellence is important to us and we always strive to assist as best as we can.
 
We will share this review with her and her management team.

Always at your service.

Kind regards, 

 
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za