1 reviews | Active since Aug 2012
Most irretating bunch of people
<p>WHAT EVER YOU DO DONT EVER BUT EVER ALLOW THIS BUNCH OF PEOPLE TO SELL YOU SOMETHING THESE PRODUCTS IS THE WORSE EVER WHICH GAVE ME SUCH A SKIN RASH THAT I ACTUALLY GAVE THIS TO THE **** AND I REFUSE TO PAY. MAKE NO MISTAKE ITS NOT THAT I CANT OF DONT HAVE ITS JUST THAT BECAUSE OF MEDICAL BILLS WHICH OCCURED BY USING THERE PRODUCTS I REFUSE TO PAY THEM AND NOW I HAVE THIS CONSTANT LITTLE BRAT PHONING AND SHE DOESNT UNDERSTAND I AM BUSY WITH MEETINGS AND AUDITS , ITS A CONSTANT HARRASMENT FROM A LITTLE GIRL WHO DOES NOT TAKE NO FOR AN ANSWER. SHE PHONES ME ON THE MOST TERRIBLE TIMES AND I REFUSE TO SPEAK TO HER, IF THEY WANT TO SUE ME THEY CAN I CANT WAIT TO SHOW THE COURT WHAT I HAD TO PAY FOR MY SKIN TO BECOME NORMAL AGAIN.</p>
Good day Barbara,
Thank you for your feedback, as feedback is very important to us.
We have tried to contact you, but unfortunately you have stated per e-mail that you do not wish to speak to us in order to resolve your unhappiness.
As per our terms and conditions, all clients have a 60 day cancellation period, from the date that a package is received, within this time, you may return all products (used or unused) for a full refund of the total amount paid.
I have investigated, and since receiving the products we cannot find any emails or calls stating that you would like to cancel your order due to skincare problems. If you have informed us earlier of the difficult situation you were in, we would have been able to assist you.
The process for a cancellation at this stage is as follows:
· Goods that are opened or used will be charged accordingly. The unused goods (products still need to be in its original packaging), will be collected by Isabella Garcia Int. If the value of the products you have already used/opened exceeds the amount you have paid in, the difference must be settled by you.
· If all the products are not opened or used (products still need to be in its original packaging), you may keep products to the value of what you have already paid and we will arrange to collect the remaining products.
· In each case, the products will be collected and inspected before any final decisions are made.
We are willing to assist you with your past 60 day cancellation period, if you would be so kind as to compile a list of products that has been opened and a list of products that are still sealed.
We hope to resolve this as soon as possible, and therefore I will also email you with all the information required.
Kind regards,
Sulaine McGeer
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Good day Barbara,
Thank you for your feedback, as feedback is very important to us.
We have tried to contact you, but unfortunately you have stated per e-mail that you do not wish to speak to us in order to resolve your unhappiness.
As per our terms and conditions, all clients have a 60 day cancellation period, from the date that a package is received, within this time, you may return all products (used or unused) for a full refund of the total amount paid.
I have investigated, and since receiving the products we cannot find any emails or calls stating that you would like to cancel your order due to skincare problems. If you have informed us earlier of the difficult situation you were in, we would have been able to assist you.
The process for a cancellation at this stage is as follows:
· Goods that are opened or used will be charged accordingly. The unused goods (products still need to be in its original packaging), will be collected by Isabella Garcia Int. If the value of the products you have already used/opened exceeds the amount you have paid in, the difference must be settled by you.
· If all the products are not opened or used (products still need to be in its original packaging), you may keep products to the value of what you have already paid and we will arrange to collect the remaining products.
· In each case, the products will be collected and inspected before any final decisions are made.
We are willing to assist you with your past 60 day cancellation period, if you would be so kind as to compile a list of products that has been opened and a list of products that are still sealed.
We hope to resolve this as soon as possible, and therefore I will also email you with all the information required.
Kind regards,
Sulaine McGeer
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za