ZT
Zintle T
1 reviews | Active since Sept 2019
26 Jan 2026, 21:13
Money **** using beauty products
Previously forced to buy their product after being told that cancellations can't be refunded. Today my bank tells me that a debit order transaction took place and I know nothing about it. Never did I even sign a debit order agreement with them, I'm so angry and irritated by their service. My bank is on a negative balance because of that stupid debit order!!!
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Replies (1)
Isabella Garcia's replyOfficial
27 Jan 2026, 11:09Dear Zintle,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed via email. I will continue to follow up closely to ensure that the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to resolving this matter with care, clarity, and to your full satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed via email. I will continue to follow up closely to ensure that the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to resolving this matter with care, clarity, and to your full satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Jan 2026, 11:09
Official
Dear Zintle,
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed via email. I will continue to follow up closely to ensure that the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to resolving this matter with care, clarity, and to your full satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. Please accept my sincere apologies for the frustration and inconvenience you have experienced. This is certainly not reflective of the standard of service we strive to uphold, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements discussed during our telephonic conversation have been attended to and have also been confirmed via email. I will continue to follow up closely to ensure that the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We remain committed to resolving this matter with care, clarity, and to your full satisfaction.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za