1 reviews | Active since Sept 2021
Money making scheme and no customer service
Isabella Garcia has lost it. I have been their client for more than 3 years and since last year their customer service has decreased very badly. I have been trying to contact them since January regarding my package which I was due for in February but I couldn't get hold of them after holding for 45 minutes on the line. I then sent an email, Lee-Anne was just not interested as she did not treat my matter as an emergency. I called again, Janine told me that my membership was cancelled. Then why debit? Janine promised to get someone to call me back ASAP till now, the "ASAP" she meant is 3 weeks later and again, another debit order went off. Today I realized that Isabella is a ***** lately & they no longer care. I reversed all debit orders even the ones valid coz that's how they will give me attention. To think I have referred so many people scares me because they are going to be ****med just like what they are doing to me.
I am so mad and disappointed.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how upsetting this situation must have been, and I assure you that this is by no means reflective of the standard of service we strive to provide at Isabella Garcia International.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I am personally following up to ensure that your membership and any outstanding matters are fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. I completely understand how upsetting this situation must have been, and I assure you that this is by no means reflective of the standard of service we strive to provide at Isabella Garcia International.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I am personally following up to ensure that your membership and any outstanding matters are fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za