LF
Louise F
1 reviews | Active since Sept 2020
11 Sept 2025, 08:35
Money
Taking money on the 9th of September after they where suppose to take it the first. They then told me I currently paying R261 for my box. But they took R413 from me almost dubble this month. Unacceptable.
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Replies (1)
Isabella Garcia's replyOfficial
11 Sept 2025, 09:21Dear Louise,
Thank you for bringing your complaint to our attention. We truly value the opportunity to understand your concern and to resolve it with the care and urgency it deserves.
I attempted to reach out to you telephonically but was unfortunately unable to get through. To ensure your concern is not left unattended, I will be following up with you via email.
Please accept our sincere apologies for the inconvenience you have experienced. Your feedback is extremely important to us, as it not only allows us to address your specific concern but also helps us to continually improve the service we provide to our valued clients.
I will personally follow up to ensure this matter is attended to promptly and that you feel fully supported throughout the process. Please know that your satisfaction is of great importance to us, and we are committed to making this right.
Thank you once again for giving us the opportunity to resolve this matter for you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention. We truly value the opportunity to understand your concern and to resolve it with the care and urgency it deserves.
I attempted to reach out to you telephonically but was unfortunately unable to get through. To ensure your concern is not left unattended, I will be following up with you via email.
Please accept our sincere apologies for the inconvenience you have experienced. Your feedback is extremely important to us, as it not only allows us to address your specific concern but also helps us to continually improve the service we provide to our valued clients.
I will personally follow up to ensure this matter is attended to promptly and that you feel fully supported throughout the process. Please know that your satisfaction is of great importance to us, and we are committed to making this right.
Thank you once again for giving us the opportunity to resolve this matter for you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Sept 2025, 09:21
Official
Dear Louise,
Thank you for bringing your complaint to our attention. We truly value the opportunity to understand your concern and to resolve it with the care and urgency it deserves.
I attempted to reach out to you telephonically but was unfortunately unable to get through. To ensure your concern is not left unattended, I will be following up with you via email.
Please accept our sincere apologies for the inconvenience you have experienced. Your feedback is extremely important to us, as it not only allows us to address your specific concern but also helps us to continually improve the service we provide to our valued clients.
I will personally follow up to ensure this matter is attended to promptly and that you feel fully supported throughout the process. Please know that your satisfaction is of great importance to us, and we are committed to making this right.
Thank you once again for giving us the opportunity to resolve this matter for you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention. We truly value the opportunity to understand your concern and to resolve it with the care and urgency it deserves.
I attempted to reach out to you telephonically but was unfortunately unable to get through. To ensure your concern is not left unattended, I will be following up with you via email.
Please accept our sincere apologies for the inconvenience you have experienced. Your feedback is extremely important to us, as it not only allows us to address your specific concern but also helps us to continually improve the service we provide to our valued clients.
I will personally follow up to ensure this matter is attended to promptly and that you feel fully supported throughout the process. Please know that your satisfaction is of great importance to us, and we are committed to making this right.
Thank you once again for giving us the opportunity to resolve this matter for you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za